6/10 Good
19 Feb 2025
Had a great visit! But a few things knocked it to three stars:
- Email the day of arrival directed us the the valet at the sister property, The President, on Collins Ave.Upon arrival, there was no valet attendant, we waited :30 minutes to check our vehicle, only to be told Ocean Ave was open and should have gone direct to The Penguin. Then had to lug our bags thru the back alley to the Penguin. Update your emails!!
- WiFi was terrible throught the property.
- The breakfast was mediocre at best, cold eggs every morning. The service was indifferent!
Review should have been four star.
Richard
Richard, 3-night trip
Verified Hotels.com guest review