I am writing to express my profound disappointment and dissatisfaction with the experience I had at Ruby Royal hotel, which I had booked through the Expedia platform. Unfortunately, my stay did not meet the expectations I had for a comfortable and enjoyable stay.
Upon my arrival at the hotel, I encountered an issue with the room I had reserved. Despite having made a reservation for three people, I was denied access to the room as it was initially booked for only two individuals. Consequently, I was left with no choice but to pay an additional fee to secure a suitable accommodation for our party.
This unexpected turn of events not only inconvenienced me but also left me feeling frustrated and disheartened. As a guest, I believe it is of utmost importance for hotels to uphold their commitment to providing exceptional service and ensuring a seamless experience for their patrons.
In light of this unfortunate incident, I kindly request that you review the invoice for my stay and arrange for the reimbursement of the additional charges incurred due to this oversight. Furthermore, I strongly urge you to take immediate steps to improve your reservation process to prevent such occurrences in the future. Clear communication and accurate booking information are crucial to avoid any misunderstandings and ensure a hassle-free experience for guests.
I sincerely hope that you will address these concerns promptly and take appropriate measures to rectify the s
