We got there around 12pm but could not find the hotel in the complex.
So went to the restaurant of the hotel, which is located not directly in the hotel building and asked about the where about of the hotel.
A lady, who seemed to know that we were coming, without even saying hi, replied: "You know that your room is ready at 2:30?", which was fine, except at the lease, after having such a long trip from Canada and tired getting there, she could have at the least welcome us and then indicate that we needed to wait.
It just didn't feel like it was a friendly reception of guests coming in.
otherwise the room was good and we were happy with it.
And yes, the pillows were so awkwardly squared shaped and were large that almost would cover 1/3 of the length of the bed!! (very uncomfortable to sleep on).