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Surestay Plus By Best Western Pigeon Forge

2.5 star property
Hotel within easy reach of Island at Pigeon Forge

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Photo gallery for Surestay Plus By Best Western Pigeon Forge

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave
Exterior
Reception
Daily continental breakfast for a fee
Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Private kitchenette

Reviews

8.4 out of 10
Very good
Surrounded by the beauty of Pigeon Forge, Surestay Plus By Best Western Pigeon Forge offers a rejuvenated retreat. Unwind with laundry facilities and stay connected with public WiFi. With a 24-hour business center, vending machine, and helpful staff nearby LeConte Center at Pigeon Forge is within easy reach.

Popular amenities

  • 24/7 front desk
  • Laundry facilities
  • Non-smoking
  • Air conditioning
  • Free parking
  • Free WiFi

Main amenities (7)

  • Housekeeping (on request)
  • Breakfast available
  • 24-hour business center
  • 24-hour front desk
  • Air conditioning
  • Vending machine
  • Self-serve laundry

Feel at home (6)

  • Microwave
  • Private bathroom
  • Television
  • Laundry facilities
  • Coffee/tea maker
  • Free self parking
The current price is CA $76
CA $85 total
includes taxes & fees
May 18 - May 19

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Highlights

Air conditioning
Heating
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
Renovated in 2023
Private bathroom
Hair dryer
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Highlights

Air conditioning
Heating
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
Renovated in 2023
Private bathroom
Hair dryer
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Renovated in 2023
Private bathroom
Hair dryer
Microwave
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Renovated in 2023
Private bathroom
Hair dryer
Microwave
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Renovated in 2023
Private bathroom
Hair dryer
Microwave
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
Seasonal outdoor pool, open 10:00 AM to 11:00 PM, pool umbrellas

Quality Inn And Suites Dollywood

  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
8.4 out of 10, Very good, 1,013 reviews
The price is CA $104
CA $117 total
includes taxes & fees
Jun 12 - Jun 13
Quality Inn And Suites Dollywood
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About the area

Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308

What's nearby

  • Old Mill - 13 min walk - 1.1 km
  • LeConte Center at Pigeon Forge - 15 min walk - 1.3 km
  • The Ripken Experience - Pigeon Forge - 3 min drive - 1.7 km
  • Dolly Parton's Stampede Dinner Attraction - 3 min drive - 2.4 km
  • Island at Pigeon Forge - 3 min drive - 2.1 km

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪The Old Mill Restaurant - ‬13 min walk
  • ‪Margaritavile - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪Baskin-Robbins - ‬5 min walk
  • ‪Golden Corral - ‬17 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

At Surestay Plus By Best Western Pigeon Forge, you'll be just a 5-minute drive from Island at Pigeon Forge and LeConte Center at Pigeon Forge. Also, The Ripken Experience - Pigeon Forge and Dolly Parton's Stampede Dinner Attraction are just a 5-minute drive away. Fellow travelers say good things about the comfortable beds and helpful staff.

Languages

English

At a glance

DONE

Hotel size

    • 65 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) in rooms*
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends

Working away

  • 24-hour business center

Services

  • 24-hour front desk
  • Laundry facilities

Facilities

  • 1 building/tower
  • Built in 1984

Accessibility

  • Braille/raised signage
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 36
  • Wheelchair-accessible business center
  • Grab bar in shower
  • Shower grab bar height (inches): 24
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Hardwood flooring in public areas

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • WiFi (surcharge) (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone
  • Desk chair

Food and drink

  • Microwave

More

  • Housekeeping (on request)

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 0 per stay (rates may vary)

Policies

This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

Does Surestay Plus By Best Western Pigeon Forge offer free cancellation for a full refund?

Yes, Surestay Plus By Best Western Pigeon Forge does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Surestay Plus By Best Western Pigeon Forge?

Sorry, pets aren't allowed.

Is parking offered on site at Surestay Plus By Best Western Pigeon Forge?

Yes, there's free self parking.

What are the check-in and check-out times at Surestay Plus By Best Western Pigeon Forge?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM. Check-out time is 11:00 AM.

What's the area around Surestay Plus By Best Western Pigeon Forge like?

Surestay Plus By Best Western Pigeon Forge is a short 15-minute walk from LeConte Center at Pigeon Forge and 13 minutes' walk from Old Mill. Travelers say this hotel is in a good location.

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Reviews

8.4

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Bed
Breakfast
Shower
Bathroom
Location
Value
Parking
Kitchenette

What guests liked

  • Breakfast was a highlight with many guests praising its quality and variety. (44 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Jordan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good, basic motel.

Property is older, but obviously has been updated in some ways. Customer service was good when we asked for things. It is very basic, but for the price, it was more than adequate. We were looking for a cheap stay that did not have the unsavory characters often associated with low cost places. Our stay was very quiet, and since it was right off the strip, we had quick access to all the places that interested us. Did not use the breakfast options, so I cannot give any info. But that area looked clean when we checked in. Overall, good basic place for a budget.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Satisfied customer

Staff very friendly , room was excellent , price was great!
Donna, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Misty, 1-night trip
Verified Hotels.com guest review

4/10 Fair

No water for hours. Swam in ocean went to dinner covered in sand. Then out again next morning
Alex, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The stay was adorable and pleaent, all the staff were friendly and helpful the last day someone came in next door being loud and disruptive but we did not file a complaint and we still did not regret our stay the free breakfast was delightful and the staff made any disreution worth staying for.
Jessica, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wayne, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jonathan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amanda, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Brianna, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Raymond, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Paula, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Not so great

Well, I need to start off by letting you know that if you are arriving late, call them at least 5 times and don't give them a specific time. I was arriving between 3 and 5am. I called multiply times to inform them. I played it save and told them that I was arriving between 4 and 5 am. We actually aarived at 2:33 am. We found the front desk closed. Called many times and no answer. Called Hotels.com and they also tried calling and no answer. After an hour, they finally showed up, he came out of room 101, he was sleeping. I was furious! We were tired after an 11 hour drive, with my son in the car, it was cold out side and this gentlemen was sleeping?! OMG! Then he haf the nerve to tell us that we were supposed to arrive later...BRUH! You are not supposed to be slleping on your shift. We were so upset but too tired to argue. Hotels.com was very helpful and stayed with us on the phone and offered to give us a credit. We also had small roaches in the bathroom. Another thing, we called the front desk a couple of times a no answer. We left a day early and lost a night rate because of all the situations. Even the breakfast needs a little boost. I will be looking at other options when we visit Pigeon Forge next time.
Geovanny, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

Kayleigh, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Heather, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Very clean

Super clean and affordable. Only complaint was being able to hear everything, the people outside and in the room next to us.
Lisa, 1-night trip
Verified Hotels.com guest review

6/10 Good

Not such great location or area. Kind of sketchy parking lot & reception area. Room was old but clean. Not dome where id normally have booked.
Shannon, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff, clean comfortable room.
Tammy, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The hotel is old but clean.
Pam, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Billy, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Room review

Did need a little better cleaning the shower was a little dirty on the outside and had a few hairs left from previous peoples stay. It was in a good location and very nice staff but would have been nice if it was a little cleaner.
Tiffany, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Paola, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Clean and friendly

The front office was clean and the lady working was very friendly. It only took a couple of minutes and we were in our room. Very fast and easy check in. The room was clean and comfortable. Looks to have been recently updated. I would absolutely book another stay here without question.
Kristy, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Brian, 1-night trip
Verified Hotels.com guest review