Turtle Beach Resort

Photo gallery for Turtle Beach Resort

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4 outdoor pools
4 outdoor pools
4 outdoor pools

Overview of Turtle Beach Resort

Turtle Beach Resort

4.0 star property
4-star hotel with free water park, near Putt Putt Golf Mermaid Beach

8.6/10 Fabulous

999 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Kitchen
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • 4 outdoor pools and 4 spa tubs
  • Free water park
  • Breakfast available
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Waterslide
For families
  • Cribs/infant beds (surcharge)
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Kitchen
Cleaning & safety
  • Cleaned with disinfectant
  • Social distancing
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

What's nearby

  • In Mermaid Beach
  • Gold Coast Convention and Exhibition Centre - 36 min walk
  • Pacific Fair Shopping Centre - 2 min drive
  • The Oasis - 7 min drive
  • Surfers Paradise Beach - 9 min drive
  • SkyPoint Observation Deck - 13 min drive
  • Cavill Avenue - 15 min drive
  • Slingshot - 16 min drive
  • Robina Town Centre - 10 min drive
  • Currumbin Beach - 20 min drive
  • Currumbin Wildlife Sanctuary - 19 min drive

Getting around

  • Coolangatta Airport (OOL) - 26 min drive
  • Varsity Lakes Station - 15 min drive
  • Helensvale Station - 20 min drive
  • Gold Coast City Coomera Station - 25 min drive
  • Broadbeach South Light Rail Station - 24 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

About this property

Turtle Beach Resort

Placing you 1.9 mi (3 km) from Gold Coast Convention and Exhibition Centre and 3.8 mi (6.1 km) from Cavill Avenue, Turtle Beach Resort offers an airport shuttle (available on request) for AUD 50 per person. Guests can take a dip in one of 4 outdoor pools or grab a bite to eat at Fresh and Tasty, which serves local cuisine and is open for lunch. There's a free water park and a bar/lounge, and in-room conveniences at this upscale hotel include washers/dryers and refrigerators. Fellow travelers say great things about the comfortable beds and nice bathrooms.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 141 rooms
  • Arranged over 3 floors


  • Check-in time from 2 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
  • Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Babysitting*
  • Supervised childcare*
  • Children's club*


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free secured, uncovered onsite self parking
  • Onsite parking limited (max 1 space per unit)
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options


  • Airport shuttle from 5:30 AM to 9:00 PM*


  • Area shuttle*
  • Shopping center shuttle*
  • Theme park shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Snack bar/deli

Traveling with children

  • Children's club (surcharge)
  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store
  • Children's menu

What to do

  • Mini golf
  • Beach nearby
  • Golfing nearby


  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage


  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • 4 outdoor pools
  • Free water park
  • Arcade/game room
  • 4 spa tubs
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Waterslide


  • Upper floors accessible by stairs only


  • English

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Washer and dryer

Sleep well

  • Crib/infant bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated
  • Separate dining area
  • Separate living room

Freshen up

  • 2 bathrooms
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Oven
  • Cookware, dishes, and utensils
  • Dishwasher


  • Daily housekeeping
  • In-room safe

Special features


Fresh and Tasty - This café specializes in local cuisine and serves lunch only.
Deck Resturant and Bar - This poolside restaurant specializes in pizza and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Breakfast costs between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle service is offered for an extra charge of AUD 50 per person (one way)
  • Area shuttle, shopping center shuttle, and theme park shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Cribs/infant beds are available for AUD 9.0 per night
  • Rollaway beds are available for AUD 42.0 per night
  • Children's club access is available for an extra charge


  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.


This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Friendly staff. A lot of water options and pools for kids. Everything you need in the kitchen just need to bring your own food. Will definitely come back.
Marlon, 4-night family trip
Verified Wotif guest review

10/10 Exceptional

Everything was great
Harry, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Tim, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Julian, 5-night trip
Verified Expedia guest review

6/10 Good

Hi The room smelled of smoke when entering the front door each time The toliet seat was broken for two days i had to call receptiontwice to actually get someone to finally fix it. I had to call reception again for more bath towels.
Zonetta, 3-night family trip
Verified Wotif guest review

8/10 Very good

Good value chilf friendly older style resort
Good value resort style accommodation. Very suitable for families with children but one ‘adults only’ pool available. Room for our short stay was rather dated, but clean, spacious and comfortable.
Joanne, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Teresa, 1-night trip
Verified Expedia guest review

8/10 Very good

Great stay for family with young children
Graeme, 4-night trip
Verified Wotif guest review

8/10 Very good

Great for families. The room needed a re furbishing and the furniture was a bit stained and marked.
Anna, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

We had such an amazing time. The room was clean and well set up. Staff were extremely friendly and helpful when needed. We had such a good time.
Shae, 6-night family trip
Verified Wotif guest review