Expedia customer service: please help me to ask for refund for our bad experience with The Imperial Vung Tau Hotel , see following incident:
April 1 , we stayed at The Imperial hotel room 1708 , we had very bad experience! We found out the toilet bowl was clogged shortly after dinner time, we called & the hotel sent someone to fix it around 7:30 pm. But in the middle of the night the toilet bowl was blocked again! Because of the problem with the toilet bowl, our room smelled bad all night long! I notified the hotel next morning April 2rd at 7:30am in the morning, and they sent another person to repair it, but the toilet bowl couldn't be used anymore, still blocked! At 10am , I checked out and informed the hotel management, but they said there was nothing they could do. I asked for compensation , they said I need to contact Expedia because the booking was by Expedia! We paid for an upgraded hotel 5 star, and we couldn’t go to the bathroom the whole night and we had to endure the bad smell in the room all Night !