10/10 Exceptional
Amazing trip
The flat was cosy and amazing i love my stay there. Everything was good. Thanks
aureen
aureen, 3-night trip
Entire apartment
Smartflats - Louise Brussels
Apartment within easy reach of La Grand Place
Smartflats - Louise Brussels puts you within a 10-minute drive of La Grand Place and Avenue Louise. Bonuses like washing machines, refrigerators, and microwaves are in all apartments. The property is just a short walk to public transportation: Hotel des Monnaies-Munthof Station is 2 minutes and Stéphanie Tram Stop is 4 minutes.
Popular amenities
- Kitchen
- Laundry facilities
- Refrigerator
Main amenities (1)
- 40 apartments
Feel at home (4)
- Kitchen
- Television
- Free toiletries
- Hair dryer
Room options
Check availability for these dates
Showing 3 of 3 rooms
Comfort Studio, 1 Double Bed, Kitchen
Highlights
Heating
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Washing machine
Hair dryer
Microwave
- Sleeps 2
- 1 Double Bed
Comfort Studio, 1 Double Bed with Sofa bed, Ensuite
Highlights
Heating
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Washing machine
Hair dryer
Private bathroom
- Sleeps 4
- 1 Double Bed and 1 Double Sofa Bed
Comfort Apartment, Kitchen
Highlights
Heating
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Washing machine
Separate bedroom
Hair dryer
- 1 bedroom
- Sleeps 4
- 1 Double Bed and 1 Double Sofa Bed
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About the area
Rue Jourdan, 50, Brussels, 1000
About this property
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Smartflats - Louise Brussels Reviews
6.0
Cleanliness
4.8
Amenities
5.2
Eco-friendliness
5.8
Property conditions & facilities
6/10 Good
The apartment was in a great location and had all the necessary kitchen equipment, which made the stay convenient. However, it’s on the 4th floor with no lift, which was very challenging for us since we were traveling with a 70-year-old and a 1-year-old. Another big downside was that the WiFi did not work for the entire stay. Although I received a 15% refund, it didn’t really help as I genuinely needed internet access during my trip. Overall, the apartment itself is nice, but the lack of WiFi and accessibility made the experience quite difficult for us.
Sanket
Sanket, 3-night trip
6/10 Good
The location was ideal for us, the property was really clean, we had some confusion finding the property and our taxi driver had to liaise with Smartflats but we were driving round for a while trying to find it, there’s a really strong smell in the property from the drains and the noise from outside is constant throughout the night
Samantha
Samantha, 4-night trip
6/10 Good
Close by restaurants, the apt has everything that you need, just the bathroom is too small and doesn't have elevator.
aris
aris, 2-night trip
6/10 Good
Location was close to train and public transport.
Room was dirty when I arrived (dirt on floors, shower not clean). There is no shower screen door, so water went everywhere each time we had a shower.
Wifi only seemed to work through the day which was no use as we were out exploring the city.
Savannah
Savannah, 5-night trip
4/10 Fair
Muitas escadas
Unfortunately, my stay wasn't pleasant. We stayed from September 9th to 14th. I made the reservation six months in advance because I knew the building didn't have an elevator. I sent a message to the owner explaining that the reservation was for three adults over 65, including one of us with mobility issues. I asked if they could reserve me a lower floor. To my surprise, I was informed the day before my check-in that it would be on the fourth floor and that access to one of the rooms would be on the fifth floor. This was inconsiderate, given that we're elderly and have luggage, and I made my reservation well in advance. Another problem: the description said the room had Wi-Fi, but it didn't, and without Wi-Fi, there was no way to watch TV. One of the bathrooms lacked a mirror over the sink, and the shower stall had no door. The apartment had no chairs with backrests or armchairs, only stools. Otherwise, the location, amenities, and cleanliness were good.
Walker
Walker, 5-night trip
8/10 Very good
The apartment is in a great location off the Grand Place and Central Station. The windows are double plane and blocks out most of the track and tourist noise. Walking was easy to most of the sights. The two bedrooms were spacious for us and the option of the sofa bed was good as well. The apartment was light and airy with good amenities in the kitchenette. Nice full size refrigerator and gas stove. The shower area of the bathroom can use some work, as water gets everywhere. We also had to walk to a different location to pickup and drop off the keys for checkin and checkout. Overall nice stay.
Orville
Orville, 4-night trip
2/10 Poor
No wifi the whole stay - terrible customer service. To avoid at all cost!
Jessica
Jessica, 6-night trip
8/10 Very good
For the money it was great.
Rob
Rob, 8-night trip
2/10 Poor
We had to climb 4 floors by stairs ,this was not listing in the advertisement, we arrived 2 hrs previous of the check inn and they want to charge 100 euros for 2 hrs
Mariano
Mariano, 2-night trip
4/10 Fair
Way too expensive for what one gets
Loud, one hears people coming in and out. Also poorly insulated towards the outside. One also smells other guests' cooking very strongly. The apartment could also have been cleaner
Verified traveller
2-night trip
6/10 Good
The apartment didn’t have WiFi.
GODWIN
GODWIN, 3-night trip
2/10 Poor
The hotel did not send check info and attempted to charge us for our stay. Horrible communication with the property.
Elizabeth
Elizabeth, 6-night trip
2/10 Poor
There were blood stains around the flat, we tried to contact the owners directly and they kept saying they were working to get it resolved but didn’t do anything to resolve it, no one came to clean it or address it in any way and no resolution was given at all in the time we were there. It was a biohazard in front of our eyes, with massive bloodstains on the couch bed, making it so that we weren’t able to use it at all. They also do not have working WiFi even though it is advertised that they do, we tried to contact the hotel about this too and they said they were working to resolve it but did not. All of these issues remained unresolved for the entirety of the three days we were there.
Anya
Anya, 2-night trip
6/10 Good
The lounge is portable and it’s convenient but my room at the 4th floor it was difficult to get to my room by taking the stairs.
DANIEL ITSE
DANIEL ITSE, 3-night trip
6/10 Good
The room itself is very nice, but the building is in poor condition. Many rooms are undergoing restoration or construction, resulting in excessive noise, dust, and debris scattered throughout the premises. Additionally, there is no elevator.
Carlos Sebastian
Carlos Sebastian, 2-night trip
6/10 Good
We had the two bedroom 4 bed flat. It was a dirty and you could feel springs in the beds. Couches with stains and the floor carpets need replacing. No shower door.
Location was ok. 10-15 min walk to main attractions and 10 mins from train.
Cristina
Cristina, 5-night trip
6/10 Good
Never received information on how to check in. Had to call a few times to be able to check in. Shower had no privacy. No curtain or door. The outside was very dirty. Entrance in to building was missing tiles , big mess, dirty.
Daisy
Daisy, 3-night trip
4/10 Fair
Bad smell, toilet flush didn't work well, linen didn't seem very clean, hot water in the shower didn't work (had to get out to reset the boiler), poor upkeep in general. Definitely not recommended.
Thomas
Thomas, 2-night trip
2/10 Poor
No wifi available while I was staying because it doesn’t tell me the correct wifi. No response from the office. The worst service ever.
Saiei
Saiei, 3-night trip
4/10 Fair
We were supposed to have wifi for that week, we called the customer service number, they were not helpful at all, so we ended up not having wifi at all for the whole week. (Customer service people were nice and respectful but didnt do much) the sheets were stained (black stain) the water pressure in the shower is horrible, couldn't even wash my hair properly and its small, one person can barley fit in there.The pictures of the appartment are decieving, the pictures showed that we would have a bathroom, and when we arrived there the shower is literally in the room, so everyone can see you showering. There was no light in the apartment only in the room. The sofa bed was also super uncomfortable
Gabriela
Gabriela, 6-night trip
4/10 Fair
Avoid it - do not recommend
I booked this studio for its location and advertised facilities, but the reality was disappointing. Key issues during my stay:
Major problems:
Broken toilet seat and lid – never repaired.
Only 1/3 of a toilet roll provided – no replacements available.
Wi-Fi did not work at all despite reports with screenshots; I was told nothing could be done due to a public holiday.
TV not working – only blue screen with channel list, no picture.
No timelines or urgency from staff, even after I explained my short stay.
Additional issues (with photos):
Curtains with stains resembling blood spots.
Cracked stool that trapped my skin and caused an injury.
Floor heavily scratched and black table surface worn with chipped paint.
Fan extremely dusty.
Shower cabin far too small.
Room looked worse than in the photos; some elements shown were missing (e.g. kettle and toaster).
Positives:
Convenient central location.
Good size of the studio.
Toiletries (lavender-scented) were pleasant.
Kitchen had basics, though missing an electric kettle and toaster.
Overall:
Despite some positives, the number of unresolved problems and misleading presentation made this stay uncomfortable and poor value for money. Unfortunately, I cannot recommend this property.
Nataliya
Nataliya, 2-night trip
2/10 Poor
Definitely don't book with Smartflats, for the following reasions. 1) I booked a property near where my meeting was. They changed the property location so I was across town and had to take two metro trains each time. 2) It's a real pain checking in as you have to send them scans of your passport, bank cards etc - a time sink; 3) When I got to the property the wifi didn't work. I spent an hour trying to sort it out, including in a chat with a staff person from Smartflats. It couldn't be fixed. The next day it still didn't work (i.e. they hadn't tried to fix it, or didn't care). A really bad experience overall. AVOID.
Verified traveller
2-night trip
10/10 Exceptional
Tout est parfait le personnel adorable et super réactif merci encore pour votre accueil
Jennifer
Jennifer, 3-night trip
10/10 Exceptional
Perfekt
Rent och frächt. Trevlig personal och smidig incheckning. Bra läge och en lite lyxig känsla.
Frida
Frida, 2-night trip