2/10 Poor
23 Dec 2024
Do not book this hotel
I cannot warn you enough, do not book this hotel. Upon arrival I was told my reservation did not exist and that the hotel does not work with hotels.com and it must be a scam and to “block my credit card so I don’t get charged”. I was left stranded with nowhere to go. I asked the receptionist Azul if they had a room available and they were able to accommodate me for one night only, claiming the hotel was fully booked. The room I was given was 1.5x the nightly price I was quoted on hotels.com and nothing like the room I had initially booked. The room, although clean, was falling apart and smelled like damp laundry that had never fully dried. I thought this would be the worst of it, but it wasn’t. Music blasted from the bar below until 4am, with secondary music continuing past that until morning. This was one of the worst hotel experiences I have ever had. I am now currently fighting to ensure I am not charged for a hotel reservation I was not able to complete, and have spent exponentially more than planned to arrange alternative accommodation.
Jaclyn
Jaclyn, 5-night trip
Verified Hotels.com guest review