6/10 Good
13 Mar 2019
Not great
I stayed for 28 days because of the low cost but found I spent more in the long run.
While the room is large and relatively clean, the rest of the hotel is in poor condition. The cracks in and around the door let numerous bugs, light and heat into room. The cleaning staff are hardworking and do as well as they can with what they are provided. However, the front desk staff do nothing but watch videos or play games on their phones, usually sitting in a group of 4-5 together. The breakfast area is left in a filthy, unhygienic mess, tables left dirty as well as the floor, which we were required to take ours shoes off while there. Rags used for a month to wash dishes with cold water. Since the front desk are sitting around, assign one to clean up after every guest to a higher standard.
Since the hotel is about a km away from downtown, it’s long and hot walk so I rented a moped. Not one from Desa since I paid half from Dreams rental downtown. The bikes aren’t available because they’re wreaked but still sit there in front of the hotel, as well as on website as available for rental.
The wifi is useless because the staff is always on it and I bought more data so I could access the internet.
I ended up going to other hotels with pools to avoid the heat, walking, wifi and cleanliness issues. Expensive lesson.
Hopefully management makes some changes with staff, upgrading somethings and cleaning kitchen area.
Absolutely unable to recommend this place.
katherine
katherine, 28-night trip
Verified Hotels.com guest review
