6/10 Good
May 28, 2025
when i got there to check-in, the front desk was unmanned and i had to wait for a bit for service. she had taken a bio-break and gave me a drink ticket for my trouble. this is good. taking initiative to avert any potential customer service disasters.
i really like the look and feel of the place. i love the party lights over the pool area - very cool. i liked the gates around the property to offer privacy. the laminate flooring had some gaps - so there were little issues with craftmanship. the plug-in cube on one side of the bed didn't work. the door had issues closing. slept like a baby - nice sound insulation and comfortable bed.
i got up to leave for my morning walk and found i could not close the door. i needed to leave to do my exercise and could not. i called the front desk and they came and couldn't close it either. the guy who does such thing would not be in for an hour. they switched me to another room and i had to move all my stuff. no other issues until i left. someone smoking just outside the door on the so-called non-smoking grounds.
i go to check out, wondering if the clerk would have the same initiative as last night to want to offer something for my trouble. no such luck. and i complained about the smoking. she just shrugged. oh well. i guess all i can do is warn my friends that, although a fancy look on the outside, this is just as blah as the rest of the hotels in this area.
Cynthia
Cynthia, 1-night business trip
Verified Hotels.com guest review
