2/10 Poor
2 Aug 2017
Worst nightmare ever!!! Stay away not kidding
I am not use to write reviews for any particular service. Today I feel the importance to let people know about the services provided by this stablishment. Also, keep in mind that for any negative rating, there an average of 10 people that are not satisfied, but do not post or comment about the services received for multiple reasons. To start, this establishment is runned by a mother and son, to which the mother has not a friendly services. As soon as I got to the hostal I was greeted by the news that they can not honor my reservation because hotels.com gave the wrong quote amount. The son was just talking about how much money he was loosing with my reservation, he also blamed me and the online services for booking the wrong amount of people. I brought my mother and 4 children, and my self for a total of 6 people. I reserved 2 rooms with double beds each, he continued to say that I probably decided to bring more people that I reserved for, what?. I reserved 2 rooms for 6 people and I have proof. He did not want to see it and continued to complain. I was exhausted, I drove for 5 hours to get to this place. It was around 6pm, no way I will find another hotel for the night. He finally agreed to le me stay if I pay the difference of 500.00 pesos and with not breakfast included, go figured. I have the receipts to prove it. I finally, just decided to go for it. Next day the owner approached my mother to let her know she will charge us a few for their "damage" towels. Totally unfair
Aaron
Aaron, 1-night family trip
Verified Hotels.com guest review
