This property is in a prime location, as it is walkable and near the train, Target, a grocery store and excellent restaurants-and of course the baseball stadium. The building itself is nice overall with a gym, media room and arcade. The room is a studio apartment, that isn’t serviced daily for cleaning although you are charged a cleaning fee. Communication is with a chatbot
Check-in is at 4pm and there is no option for early check-in at this location. Nor is there luggage storage. There isn’t an access code for the building or the room. Instead, you have to hope someone is there to let you into the building and the Kasa office to retrieve a key fob. There was no one in the physical Kasa office to assist me upon my 4pm arrival.
The room does not have a sofa or comfy chairs as pictured on the website. Instead, they have two cheap steel chairs with dusty cushions. There is a cleaning charge but no cleaning happens, as it is not a serviced room. You have to dump the trash, and grab any extra towels and toilet paper you may need yourself- from the office no one is consistently in.
Late checkout comes at an exorbitant cost as well- although the 4pm check-in is an hour later than hotels.
There is a hefty security deposit or you can fork over a non-refundable fee that they keep, as an alternative. There is also an expensive charge per key fob you lose. This place is a money grab. Get a regular hotel and forgo this nickel-and-dime lack of service establishment.