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Tru By Hilton Albany Crossgates Mall

2.5 star property
Adventure hotel with indoor pool, connected to a shopping center, near Crossgates Mall

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Photo gallery for Tru By Hilton Albany Crossgates Mall

Lobby
Lobby
Premium bedding, blackout drapes, iron/ironing board
Business centre
Exterior
Tru By Hilton Albany Crossgates Mall offers a vibrant atmosphere with a fireplace in the lobby, free breakfast, and an indoor pool. Connect to WiFi while you enjoy the gym or challenge friends at billiards/pool table. Helpful staff have left lasting impressions on previous guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Non-smoking
  • Laundry facilities
  • Gym

Main amenities (12)

  • Housekeeping (on request)
  • Indoor pool
  • Fitness center
  • 24-hour business center
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Lobby fireplace
  • Snack bar/deli
  • Vending machine

Feel at home (6)

  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
  • Blackout drapes/curtains
The current price is CA $208
CA $238 total
includes taxes & fees
Apr 20 - Apr 21

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds
Exterior

Tru By Hilton Albany Airport, NY

  • Pool
  • Free breakfast
  • Airport transfer
  • Pet-friendly
9.2 out of 10, Wonderful, 2,572 reviews
The price is CA $175
CA $200 total
includes taxes & fees
Apr 6 - Apr 7
Tru By Hilton Albany Airport, NY
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About the area

Map
1651 Western Avenue, Albany, NY, 12203

What's nearby

  • Crossgates Mall - 5 min walk - 0.4 km
  • University at Albany - 3 min drive - 2.3 km
  • Colonie Center Mall - 5 min drive - 5.5 km
  • Albany Medical Center - 10 min drive - 8.1 km
  • MVP Arena - 12 min drive - 9.5 km

Getting around

  • Albany Intl. Airport (ALB) - 9 min drive
  • Schenectady, NY (SCH-Schenectady County) - 22 min drive
  • Hudson, NY (HCC-Columbia County) - 41 min drive
  • Albany International Airport Station - 9 min drive
  • Albany-Rensselaer Station - 14 min drive
  • Schenectady Station - 17 min drive

Restaurants

  • ‪The Standard Restaurant and Lounge - ‬6 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Dave & Buster's - ‬7 min walk
  • ‪McDonald's - ‬1 min drive
  • ‪Cinnabon - ‬6 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Tru By Hilton Albany Crossgates Mall puts you just a 5-minute drive from Crossgates Mall and University at Albany. The indoor pool is a great spot for a morning swim, and guests can get a workout in at the fitness center. Also, Colonie Center Mall and Albany Medical Center are within a short drive. Fellow travelers say good things about the helpful staff and breakfast.

Languages

English
VISIBILITY

At a glance

Hotel size

    • 96 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area
  • Barbecue grills
  • Free reception (select days)
  • Shared microwave
  • Snack bar/deli
  • Water dispenser

What to do

  • Pool table
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Built in 2018
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 42
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Smart television
  • Premium digital channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Microwave

More

  • Housekeeping (on request)
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Breakage deposit: USD 150 per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision

Policies

Onsite parties or group events are strictly prohibited.
Guests can rest easy knowing there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

Does Tru By Hilton Albany Crossgates Mall offer free cancellation for a full refund?

Yes, Tru By Hilton Albany Crossgates Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Tru By Hilton Albany Crossgates Mall?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 11:00 PM.

Are pets allowed at Tru By Hilton Albany Crossgates Mall?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at Tru By Hilton Albany Crossgates Mall?

Yes, there's free self parking.

What are the check-in and check-out times at Tru By Hilton Albany Crossgates Mall?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at Tru By Hilton Albany Crossgates Mall?

No, this hotel doesn't have a casino, but Rivers Casino & Resort (18-min drive) is nearby.

What is there to do at Tru By Hilton Albany Crossgates Mall and nearby?

During the winter, enjoy nearby recreation like cross-country skiing and snowboarding, and return when the snow melts for cycling and hiking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center.

What's the area around Tru By Hilton Albany Crossgates Mall like?

Tru By Hilton Albany Crossgates Mall is a short 9-minute drive from Albany Intl. Airport (ALB) and 5 minutes' walk from Crossgates Mall.

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Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Joel, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nikki, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Chris, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brian, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Noel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

8/10 Very good

I love staying at the Tru but this visit my room smelled like dog or cat. Not everyone is a pet lover they should seperate the rooms of those who stay with their pets.
Tarkia, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Roman, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Roman, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Randy, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great
Paul, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Family
Perfect for family.
Elaine, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Selena, 1-night trip
Verified Hotels.com guest review

6/10 Good

The room lacked color and a feeling of warmth. One chair that was uncomfortable and felt industrial. I would not choose this room again.
Thomas, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very welcoming for families and their pets. The facilities are new and clean. Staff were very friendly. The breakfast options are great and its fun to have the pool table, games and a good gym to use.
Philip, 4-night family trip
Verified Expedia guest review

8/10 Very good

Good location for the mall and a stop overnight when you are traveling, located close to the highway
Roland, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Nicole, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Iris, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay. Would stay again.
Stacy, 3-night trip
Verified Expedia guest review

6/10 Good

Was in town for an event over a weekend. Hotel was easy to get to. Updated. Clean. Negatives would be that the rooms are advertised as a king bed. The bed is clearly a queen. When asked front desk about size of bed. They told me that that is their king bed. I also think that when built, the contractors skimped on insulation. Could hear the bass from music and if anybody would laugh through the walls. Had to sleep with air and tv on to hide neighbor room noise.
Kyle, 2-night family trip
Verified Expedia guest review

6/10 Good

Denise, 1-night trip
Verified Expedia guest review

8/10 Very good

Staff was excellent. Very friendly and helpful. Bath towels not good…needed 3 to dry your body!
Claire, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Clean quiet place… staff is excellent!
Nancy, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

I had a great experience here love this place definitely coming back
Hennessy, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Jessica, 1-night trip
Verified Expedia guest review