When we arrived at the front desk there were no other guests in the lobby and the 3 ladies behind the counter were having a laughing conversation. We stood at the front desk with smiles waiting for a few long minutes for them to acknowlwedge us. When the young lady in front of us at the monitor finally acknowledged us, she slowly turned to us as if annoyed and just stared at us. I said politely, while standing there with our luggage, we'd like to check in please. She rudely stated, "Passports and credit card." Wow, that was ackward and rude.