2/10 Poor
24 Dec 2024
Room Issues
Front desk was friendly. When we checked in room was very dirty. The stains, dirt, hair on the top blankets stood out as soon as we walked in. When pulled back the blanket it was very dirty all over entire blanket. Notified front desk and was told I would need to retrieve new blankets at front desk and I will need to replace bed linens myself. Went to use restroom before heading down to front desk only to find hair and dirt in shower, on toilet seat, wall and bathroom counter. Called front desk to move to another room. We then was moved to another room a few doors down. When we opened the door to new room, we was winded by pet urine and odor. The smell was so strong that my wife stayed outside while I went in to use the phone to call front desk and notify her on room issue. Phone was not working and unplugged so I called from my cell phone. We was then moved to a third room a few doors down from other two rooms. The water in the third room was could not get hot.
Verified traveller
1-night trip
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