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Novotel London ExCeL

4.0 star property
Eco-certified hotel with restaurant, connected to the convention center, near ExCeL Exhibition Centre

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel London ExCeL

Miscellaneous
Bar (on property)
Terrace/patio
Reception
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Connecting rooms available
  • Bar
  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • Meeting rooms
  • Terrace

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
  • Daily housekeeping
The price is CA $162
CA $195 total
includes taxes & fees
Jan 12 - 13 Jan 2025

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Blackout drapes/curtains
Hair dryer
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Blackout drapes/curtains
Hair dryer
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Single Beds

Standard Room, 2 Twin Beds

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby

Moxy London Excel

Pet-friendly
Parking available
Free WiFi
Air conditioning
8.6 out of 10, Excellent, (1002)
The price is CA $100
CA $121 total
includes taxes & fees
Jan 13 - 14 Jan 2025
Moxy London Excel
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About the area

Map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA

What's nearby

  • ExCeL Exhibition Centre - 3 min walk - 0.3 km
  • Royal Victoria Bridge - 4 min walk - 0.4 km
  • IFS Cloud Royal Docks Station - 5 min walk - 0.4 km
  • O2 Arena - 9 min drive - 6.5 km
  • Westfield Stratford City - 9 min drive - 6.1 km

Getting around

  • London City Airport (LCY) - 6 min drive
  • London (SEN-Southend) - 45 min drive
  • Stansted Airport (STN) - 50 min drive
  • Luton Airport (LTN) - 58 min drive
  • Gatwick Airport (LGW) - 69 min drive
  • Heathrow Airport (LHR) - 83 min drive
  • West Ham Station - 4 min drive
  • Limehouse Station - 6 min drive
  • Stratford Station - 8 min drive
  • Royal Victoria DLR Station - 6 min walk
  • Custom House Station - 6 min walk
  • West Silvertown Station - 11 min walk

Restaurants

  • ‪Subway - ‬6 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Sandwich & Co - ‬3 min walk
  • ‪Upper Deck Restaurant - ‬2 min walk
  • ‪Nakhon Thai - ‬8 min walk

About this property

Novotel London ExCeL

At Novotel London ExCeL, you'll be just a 5-minute drive from ExCeL Exhibition Centre and Thames River. Guests can visit the fitness center for a workout or grab a bite to eat at Upper Deck, which serves breakfast, lunch, and dinner. Other highlights at this eco-certified hotel include a bar/lounge, a sauna, and a steam room. The helpful staff and location get great marks from fellow travelers. Public transportation is just a short walk: Royal Victoria DLR Station is 6 minutes and Custom House Station is 6 minutes.

Languages

English, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

At a glance

Hotel size

  • 257 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (GBP 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

What to do

  • Sailing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (4532 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Area rugs in room

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Upper Deck - This brasserie serves breakfast, lunch, and dinner.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 18.10 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per pet, per night

Parking

  • Self parking costs GBP 25 per night with in/out privileges

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

Does Novotel London ExCeL offer free cancellation for a full refund?
Yes, Novotel London ExCeL does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Novotel London ExCeL?
Yes, pets are welcome. There's a charge of GBP 15 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Novotel London ExCeL?
Yes. Self parking costs GBP 25 per night.
What are the check-in and check-out times at Novotel London ExCeL?
Check-in start time: 3:00 PM; Check-in end time: 5:00 AM. Check-out time is noon. Contactless check-out is available.
What is there to do at Novotel London ExCeL and nearby?
Have fun during the warmer months with activities nearby such as sailing. Enjoy amenities like a sauna and a steam room.
Are there restaurants at or near Novotel London ExCeL?
Yes, there's an onsite restaurant, Upper Deck.
What's the area around Novotel London ExCeL like?
Novotel London ExCeL is in Newham, a short 6-minute drive from London City Airport (LCY) and 3 minutes' walk from ExCeL Exhibition Centre. Travelers give top marks for the hotel's prime location.

Novotel London ExCeL Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

John, 1-night family trip
Verified Hotels.com guest review

6/10 Good

The room was far too hot and air con doesnt work
Frances, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Great location
Always a good stay/ location for the horse show. Breakfast good choice but need more drinks machines or separate hot water for tea as 2 machines not enough for volume of customers. Reception toilets always smell stale though so please consider an air freshener with regular bursts !!
Amanda, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Brian, 1-night trip
Verified Hotels.com guest review

6/10 Good

Gemma, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

GARY, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Christopher James, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Katherine, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

I am writing to express my dissatisfaction with the condition of the executive room I was assigned during my recent stay at your hotel. I had high expectations based on the price and the room type I booked, but unfortunately, my experience was far below these expectations. Upon arrival, I immediately noticed that the room had not been properly cleaned. The bed was untidy, and the carpet was visibly dirty. The mirrors were smeared and had clearly not been cleaned. Most concerning were the pillowcases, which had visible red/brown stains on them — an unacceptable condition. Additionally, the air conditioning in the room was not functioning properly. Despite having the AC running for over five hours straight, the room remained uncomfortably hot, making it difficult to relax or sleep. This, combined with the other cleanliness issues, made my stay much less pleasant than anticipated. I had specifically booked an executive room, expecting a certain level of comfort and quality, including a nice view and a balcony. However, there was no balcony, and the view from the room was disappointing, which further detracted from my experience. Given the poor state of the room, the non-functioning AC, and the discrepancies between what was promised and what was delivered, I feel that the standards of cleanliness and service were far below what should be expected from a hotel of your reputation. I kindly request that you address this matter , whether through a partial refund, compensation.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Kerry, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Lack of Ventilation and A/C
It was decent hotel i stayed over last weekend but it was lack of ventilation is terrible and air conditioning doesnt exist in my hotel executive room was not good i couldnt even breathe and it was too hot to sleep overnight
Kevin, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Delightful Docklands
Lovely location and great service. There were a couple of things we needed and were sorted as soon as we asked.
Michael, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Simon, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect stay
From the start to finish can’t fault anything. We arrived earlier than check in but was able to leave our bags and explore London before coming back. Slept like a log and the breakfast was amazing. Will definitely be returning here again very soon. Highly recommended, friendly and very accommodating staff. Thank you
Victoria, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Georgina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joseph, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Antoinette, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Poor sleep quality due to room temperature
The room was hot and stuffy due to there being no control over the temperature. As a result, I didn't sleep very well.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

8/10 Very good

Beautiful hotel and nice ambience with picturesque view near the restaurant. We had a small issue with our room but overall good place to stay.
Josephine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mariana, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Katie, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Leonard, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tom, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Viv, 1-night trip
Verified Expedia guest review