4/10
The most frustrating thing about this stay was that staff did not acknowledge the privacy please sign on our door. When we stay at hotels we do not need housekeeping and most hotels honor the privacy sign and have a policy. We came back to our room and the sign was on the floor in front of our door. We went in and the beds were made, trash gone and wet towels gone but no replacements and no toilet paper and they left their cleaning container just outside the area near our door? Very suspicious behavior. When addressed with the front desk they made excuses, no apologies no nothing and when we asked to speak to the manager he was always unavailable. I would not recommend staying here. Especially if you have a young family. Not safe. This Best Western was very disappointing.
Cassandra
4-night family trip