2/10 Poor
11 Nov 2024
Smelled like Roach Spray especially in kitchen area. Opened cabinet several roaches. Killed a water bug opened up fridge and roaches coming out of seal from fridge door. Microwave from 80's. Couch had rips in it where u can see the foam cushion. Left hotel as we lost power and water and was never contacted by staff. Didnt find a hotel Rep until next day at 12 noon... booked for 3 days and never stayed. Not up to par. Front desk lady was very rude and disregarding as if it is normal to rent rooms out in this condition only after waiting for 4 hours to chekc in. All appliances and furniture need fo be thrown out.. They should not be fumigating 30 min prior to checkin. Room and kitchen and bathroom should have been properly maintained and sanitized. Dunns River falls Unit Two Thumbs down Service Two Thumbs down. Waste of time and momey. Property had other units via differnt companies who offer better servce and accommodations. Sand and Seas was a big disappointment as I thought I was in for an nice uprade and a nice stay. In a Themed Room JOKE
Helen
Helen, 3-night trip
Verified Hotels.com guest review