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Holiday Inn London - Kensington High St., an IHG Hotel

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Indoor pool
Indoor pool
Indoor pool
Indoor pool
In-room safe, iron/ironing board, rollaway beds, free WiFi

Overview of Holiday Inn London - Kensington High St., an IHG Hotel

Holiday Inn London - Kensington High St., an IHG Hotel

4.0 star property
4-star hotel with spa, near Kensington Palace

7.4/10 Good

1,034 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Wrights Lane, Kensington, London, England, W8 5SP

Room options

About this area

What's nearby

  • In London City Centre
  • Royal Albert Hall - 19 min walk
  • Hyde Park - 20 min walk
  • Natural History Museum - 21 min walk
  • Westfield London Shopping Centre - 31 min walk
  • Marble Arch - 40 min walk
  • Oxford Street - 40 min walk
  • Kensington High Street - 1 min drive
  • Kensington Palace - 5 min drive
  • Harrods - 4 min drive
  • Buckingham Palace - 13 min drive

Getting around

  • Heathrow Airport (LHR) - 32 min drive
  • Luton Airport (LTN) - 44 min drive
  • London City Airport (LCY) - 52 min drive
  • Gatwick Airport (LGW) - 83 min drive
  • West Brompton Station - 19 min walk
  • Kensington (Olympia) Station - 20 min walk
  • Kensington (Olympia) Underground Station - 21 min walk
  • High Street Kensington Station - 4 min walk
  • Earl's Court Station - 12 min walk
  • Gloucester Road Underground Station - 15 min walk

Restaurants

  • The Abingdon - 4 min walk
  • The Ivy - 4 min walk
  • Sopranos - 5 min walk
  • Sadaf - 5 min walk
  • Balans Soho Society - 5 min walk

About this property

Holiday Inn London - Kensington High St., an IHG Hotel

Holiday Inn London - Kensington High St., an IHG Hotel puts you within a 10-minute drive of Hyde Park and Natural History Museum. Guests can visit the spa to indulge in deep-tissue massages, aromatherapy, or mani/pedis, and international cuisine is served at Boulevard Restaurant, which is open for breakfast, lunch, and dinner. An indoor pool, a bar/lounge, and a health club are other highlights at this upscale hotel. Fellow travelers like that it's just a short walk to public transportation: High Street Kensington Station is 4 minutes away and Earl's Court Station is 12 minutes.

Languages

Czech, English, French, Hungarian, Italian, Lithuanian, Polish, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 706 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (GBP 45 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 6:30 AM–10 AM on weekdays and 7 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Fitness classes

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1960
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Stair-free path to entrance

Languages

  • Czech
  • English
  • French
  • Hungarian
  • Italian
  • Lithuanian
  • Polish
  • Russian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Imagine has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

Boulevard Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Starbucks - This coffee shop serves light fare only. Open daily.

Fees & policies

Refundable deposits

  • Deposit: GBP 50.00 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of GBP 17.95 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for GBP 20.0 per night
  • Guests must contact this property in advance to reserve rollaway/extra beds

Parking

  • Self parking costs GBP 45 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The fitness facility is accessible for GBP 5.00 per person, per day
  • Children under 16 years old are not allowed in the swimming pool or health club without adult supervision
  • Children under 16 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Access to all recreational facilities is subject to a surcharge.

Also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St., an IHG Hotel Hotel
Holiday Inn London - Kensington High St., an IHG Hotel London

Frequently asked questions

Does Holiday Inn London - Kensington High St., an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn London - Kensington High St., an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Holiday Inn London - Kensington High St., an IHG Hotel?
As of 27 Nov 2022, prices found for a 1-night stay for 2 adults at Holiday Inn London - Kensington High St., an IHG Hotel on 11 Dec 2022 start from CA $152, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Holiday Inn London - Kensington High St., an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Holiday Inn London - Kensington High St., an IHG Hotel?
Yes, there's an indoor pool.
Are pets allowed at Holiday Inn London - Kensington High St., an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Holiday Inn London - Kensington High St., an IHG Hotel?
Yes. Self parking costs GBP 45 per day. Parking spots may be limited. Electric vehicle charging is available.
What are the check-in and check-out times at Holiday Inn London - Kensington High St., an IHG Hotel?
You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Holiday Inn London - Kensington High St., an IHG Hotel and nearby?
Onsite recreation at Holiday Inn London - Kensington High St., an IHG Hotel includes aerobics. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Holiday Inn London - Kensington High St., an IHG Hotel also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Holiday Inn London - Kensington High St., an IHG Hotel?
Yes, Boulevard Restaurant offers international cuisine. Nearby restaurants include The Abingdon (4-min walk), The Ivy (4-min walk), and Sopranos (5-min walk).
What's the area around Holiday Inn London - Kensington High St., an IHG Hotel like?
Holiday Inn London - Kensington High St., an IHG Hotel is in London City Centre, a short 4-minute walk from High Street Kensington Station and 20 minutes' walk from Hyde Park. Travelers say the local area is good for shopping and very quiet.

Overall score and ratings

7.4

Good

8.2/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.9/10

Property conditions & facilities

7.6/10

Eco-friendliness

6/10 Good

Average hotel
Overall didn’t have a great experience with the exception of the lounge downstairs. Reception were rude. Didn’t give us the actual room we booked for and gave us a downgrade. Tried to speak to them more than once and they said go complain to hotels.com as you didn’t book directory with us. No refill of coffee and milk throughout the whole stay. When checked into the room it wasn’t fully clean even though we ended up going a couple of hours after actual check in time (we were asked to wait as room was not ready) The hotel location was excellent though but they need to train their staff on how to make customers happy. Very disappointed with the room downgrade (never happened before in any of my travels and stayed in many across the world and london)
6-night trip
Verified Hotels.com guest review

6/10 Good

Sally, 1-night trip
Verified Hotels.com guest review

8/10 Very good

A great choic
We were there for 3 nights and it was quite busy. Seems to have taken over as an airline crew favourite. Nice to have a Starbucks in the lobby and great location. Room was ok and serviceable. TV small but we did not come for that. The room did not get cleaned one day as the please clean sign was not read right by the staff so perhaps some training missing. We stay here all the time so rate it well. Oh and the food from their menu is not bad but there are so many restaurants nearby there is no need to worry
William, 2-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

2/10 Poor

Dissapointed not as advertised
From start to finish just bismal. The receptionist didn’t know what she was doing, charged me twice! Paid for a premium room but was put up in a standard as apparently no premium rooms were available. Then why not just refund me! They advertise jacuzzi swimming pool but you have to take your own robe/slippers as nothing is provided. Room - switched on ac to warm up room as it was freezing but was like somone was drilling inside the room it was like a helicopter, ac broken or whatever! Avoid at all cost.
1-night trip
Verified Hotels.com guest review

6/10 Good

John, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Imran, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Sze Ki, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Always a good experience. Efficient service and great location. A great place to stay
Brian, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect Mum & Daughter time
I took my 17 yr old daughter to London for her birthday, we booked parking at the hotel with the just park app (it was cheaper) and all that was very easy. You have to leave your car key at reception but they give you a ticket for security. We had a king size room, very clean, usual bedroom amenities/facilities for tea/coffee etc. Staff all very friendly Breakfast was huge and worth paying the addional fee to fuel up for the day! Lovely gym, all Life Fitness equipment, we used the pool but kids have to be 18 for a treatment. This is a big hotel in a great location, you literallly walk a few mins up to High St Ken, tube station is on your right, shops, restaurants all on your doorstep so we loved it and would definately stay again
Lisa, 1-night family trip
Verified Hotels.com guest review