4/10 Fair
Mar 10, 2025
Would Not Stay Here Again!
Patrice at check in was nice but when i went back about 15 minutes later and her a question she said "What did I tell you at check in?". The rest of the stay went downhill after that.
Most of the bar staff was extremely rude. The first one I encountered, who was standing at most two feet away from me, finished whatever she was doing then walked out from behind the bar and just left without saying anything to me. Another bar staff said to me "I can't help you" and just walked out from behind the bar after I asked politely for a drink. And this person had served me before so I know they could help me.
Food was always cold, very limited and always the same. Never been at a resort with such sad food choices. Restaurants were very slow and food was cold. Only hot food was the buffet night before we left.
Breakfast was the same all 7 days we were there. Constantly running out of plates and food. Only way things were refilled was if staff was told. Staff never seemed to notice on their own.
Would order soda or coffee at breakfast. 50/50 whether or not you would get it or if it would be what you ordered. If you did not get it you would look for your server and they would either be standing around, talking to another server or clearing off another table. Extremely poor service.
The resort had garbage all over the place. Nothing ever seemed to be cleaned up.
Definitely need more service staff but there was definitely a lot of sales people walking around all the time!
Gerry
Gerry, 7-night trip
Verified Hotels.com guest review
