4/10 Fair
17 Feb 2025
More like a run down extended stay motel.
When we arrived we were apprehensive, it looked more like a motel than a hotel, with outdoor entrances to the rooms. However, we entered the lobby & it seemed fine. We were checked in promptly & went to our room. We were told to enter door 1. Door 1 was propped open with an ice bucket, I didn't move the ice bucket because the push bar on the door was installed upside down & I couldnt tell if the door would even open if it was closed properly. The stairwell was full of buckets of paint. We entered the hallway and it was disgusting. The floor trim was completely ripped off, there was paint all over the carpet, I mean I understand if you are renovating, but you need to notify your guests before they book & the price needs to reflect the condition of the hotel. We entered our room & it seemed fine at first glance, but the bathroom had not been updated & there was black mould in the corner of the shower. There was one bath towel, no face cloths. We requested more towels & they quickly sent 2 more towels, but they did not have face cloths at all. FACE CLOTHS ARE NOT OPTIONAL IN A HOTEL. We quickly realized that we were in the part of the hotel where long term residents lived. Our neighbor was blasting music, the walls were super thin, many resident had "occupied" signs taped to their door. Our patio door went out to the parking lot & it was noisy the whole time with people coming & going. The fridge was so loud we had to unplug it. Definitely will not be staying here again.
Verified traveller
1-night trip
Verified Hotels.com guest review