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Fairmont Jasper Park Lodge

4.0 star property
Mountain resort with golf course, near Fairmont Jasper Park Lodge Golf Course

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont Jasper Park Lodge

Exterior
Exterior
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
BBQ/picnic area
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Golf course
  • 4 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Ski storage
  • Ski passes
  • 24-hour health club
  • Sauna
  • Steam room
  • Valet parking

Feel at home (6)

  • Playground on site
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is CA $309
CA $401 total
includes taxes & fees
Dec 19 - Dec 20

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Fairmont King, Lake View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Fairmont King, Lake View

Highlights

Heating
LED TV
Pillow menu
Egyptian cotton linens
Pillowtop bed
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont King

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Fairmont King

Highlights

Heating
LED TV
Pillow menu
Egyptian cotton linens
Pillowtop bed
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom

Highlights

Patio
Separate sitting area
Fireplace
Heating
LED TV
Pillow menu
Sofa bed - double
Egyptian cotton linens
  • 51 sq m
  • Park view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Cabin, 3 Bedrooms (Viewpoint)

Cabin, 3 Bedrooms (Viewpoint)

Cabin, 3 Bedrooms (Viewpoint)

Highlights

Patio
Separate dining area
Separate sitting area
Fireplace
Heating
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 428 sq m
  • Park view
  • Sleeps 6
  • 3 King Beds

View all photos for Luxury Suite, 1 King Bed (Lakefront)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Luxury Suite, 1 King Bed (Lakefront)

Highlights

Balcony or patio
Separate sitting area
Fireplace
Heating
LED TV
Pillow menu
Pillowtop bed
Premium bedding
  • 51 sq m
  • Partial lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

Highlights

Patio
Separate sitting area
Fireplace
Heating
LED TV
Pillow menu
Sofa bed - double
Egyptian cotton linens
  • 65 sq m
  • Park view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Junior Suite, 2 Double Beds, Lake View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Junior Suite, 2 Double Beds, Lake View

Highlights

Patio
Separate sitting area
Heating
LED TV
Pillow menu
Sofa bed - double
Egyptian cotton linens
Pillowtop bed
  • 39 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Fireplace, Lake View

Junior Suite, 2 Double Beds, Fireplace, Lake View

Junior Suite, 2 Double Beds, Fireplace, Lake View

Highlights

Patio
Separate sitting area
Fireplace
Heating
LED TV
Pillow menu
Sofa bed - double
Egyptian cotton linens
  • 39 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Lake View (Woodstove)

Junior Suite, 1 King Bed with Sofa bed, Lake View (Woodstove)

Junior Suite, 1 King Bed with Sofa bed, Lake View (Woodstove)

Highlights

Patio
Separate sitting area
Heating
LED TV
Pillow menu
Pillowtop bed
Sofa bed
Premium bedding
  • 39 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Fireplace

Junior Suite, 2 Double Beds, Fireplace

Junior Suite, 2 Double Beds, Fireplace

Highlights

Separate sitting area
Fireplace
Heating
LED TV
Pillow menu
Sofa bed - double
Egyptian cotton linens
Pillowtop bed
  • 39 sq m
  • Park view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Lake View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Lake View

Highlights

Patio
Separate sitting area
Heating
LED TV
Pillow menu
Pillowtop bed
Sofa bed
Premium bedding
  • 39 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed (Premier)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed (Premier)

Highlights

Patio
Separate sitting area
Heating
LED TV
Pillow menu
Sofa bed - double
Egyptian cotton linens
Pillowtop bed
  • 35 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Highlights

Heating
LED TV
Pillow menu
Egyptian cotton linens
Pillowtop bed
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Fireplace

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Junior Suite, 1 King Bed, Fireplace

Highlights

Patio
Separate sitting area
Fireplace
Heating
LED TV
Pillow menu
Sofa bed - double
Egyptian cotton linens
  • 39 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Main Lodge)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed (Main Lodge)

Highlights

Balcony
Heating
LED TV
Pillow menu
Egyptian cotton linens
Pillowtop bed
Premium bedding
Eco-friendly toiletries
  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds (Deluxe)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Premier Room, 2 Double Beds (Deluxe)

Highlights

Patio
Separate sitting area
Heating
LED TV
Pillow menu
Sofa bed - double
Egyptian cotton linens
Pillowtop bed
  • 35 sq m
  • Park view
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont, 2 Double Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Fairmont, 2 Double Beds

Highlights

Heating
LED TV
Pillow menu
Egyptian cotton linens
Pillowtop bed
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Suite (2 Double beds, Lakefront)

40-inch LED TV with digital channels, TV

Luxury Suite (2 Double beds, Lakefront)

Highlights

Balcony or patio
Separate sitting area
Fireplace
Heating
LED TV
Pillow menu
Pillowtop bed
Sofa bed
  • 51 sq m
  • Partial lake view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Cabin, 4 Bedrooms (Gardeners)

Cabin, 4 Bedrooms (Gardeners)

Cabin, 4 Bedrooms (Gardeners)

Highlights

Patio
Separate dining area
Separate sitting area
Fireplace
Heating
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 263 sq m
  • Park view
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

View all photos for Cabin, 3 Bedrooms (Ridgeline)

Exterior

Cabin, 3 Bedrooms (Ridgeline)

Highlights

Patio
Separate dining area
Separate sitting area
Fireplace
Heating
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 147 sq m
  • Partial lake view
  • Sleeps 8
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Indoor pool

Chateau Jasper

Pool
Pet-friendly
Free parking
Free WiFi
8.8 out of 10, Excellent, (1221)
The price is CA $139
CA $158 total
includes taxes & fees
Dec 19 - Dec 20
Chateau Jasper
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About the area

Map
Old Lodge Road, Jasper, AB, T0E 1E0

What's nearby

  • Fairmont Jasper Park Lodge Golf Course - 1 min walk
  • Jasper Information Centre National Historic Site - 9 min drive
  • Patricia Lake - 14 min drive
  • Pyramid Lake - 15 min drive
  • Jasper National Park - 30 min drive

Getting around

  • Jasper Station - 13 min drive

Restaurants

  • ‪Earl's Restaurant - ‬9 min drive
  • ‪Bear's Paw Bakery - ‬9 min drive
  • ‪Jasper Brewing Co - ‬9 min drive
  • ‪BeaverTails - ‬10 min drive
  • ‪Sunhouse Cafe - ‬10 min drive

About this property

Fairmont Jasper Park Lodge

A great stay at Fairmont Jasper Park Lodge in Jasper can include a round of golf at the 18-hole course. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and Orso Trattoria, one of 4 restaurants, serves Italian cuisine and is open for dinner. An outdoor pool, a poolside bar, and a 24-hour health club are other highlights at this eco-certified resort. Fellow travelers say great things about the helpful staff.

Languages

Arabic, English, French, German, Hindi, Korean

At a glance

Hotel size

  • 446 units

Arriving/Leaving

  • Check-in start time: 4:00 PM; Check-in end time: 5:30 AM
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (1 total)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite valet parking (CAD 45 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site
  • Onsite parking includes off-street options

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • Room service (late night)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Playground
  • Children's menu
  • Pool toys
  • Fence around the pool
  • Paddleboard on site

What to do

  • Ski passes
  • Fitness classes
  • Yoga classes
  • Pro golf lessons
  • Golfing
  • Mountain biking
  • Horse riding/rentals
  • Canoeing
  • Cross-country skiing
  • Ice skating
  • Sledding
  • Snowshoeing
  • Paddleboard on site
  • Pool table
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Rafting nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Working away

  • 25 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Bicycle rentals
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas
  • Ski storage
  • Snow sports gear
  • Paddleboard on site

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • 24-hour health club
  • Golf course on site
  • Golf driving range on site
  • An outdoor pool
  • Arcade/game room
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Dock
  • Firepit
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Front entrance ramp
  • Well-lit path to entrance
  • Stair-free path to entrance
  • 2 stairs to reach property

Room amenities

Be entertained

  • 40-inch LED TV
  • Digital TV channels

Home comfort

  • Heating
  • Espresso maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling

Special features

Spa

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Orso Trattoria - This restaurant specializes in Italian cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar.
The Emerald Lounge - This cocktail bar specializes in local and international cuisine. Open daily.
The Great Hall Gastropub - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Oka Sushi - This restaurant serves dinner only. Open select days.
Thompson Terrace - This restaurant specializes in American cuisine and overlooks the golf course. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately CAD 4 to 35 for adults, and CAD 4 to 35 for children

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CAD 50 per accommodation, per night

Parking

  • Valet parking costs CAD 45 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's outdoor lighting on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Fairmont Jasper Park
Fairmont Jasper Park Lodge
Fairmont Lodge
Jasper Park Fairmont
Jasper Park Lodge
Jasper Park Lodge Fairmont
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park
Jasper Fairmont
Jasper Park Lodge
Fairmont Jasper Park Hotel Jasper
Fairmont Jasper Park Lodge Jasper
Fairmont Jasper Park Jasper
Fairmont Jasper Park Lodge Resort
Fairmont Jasper Park Lodge Jasper
Fairmont Jasper Park Lodge Resort Jasper

Frequently asked questions

Does Fairmont Jasper Park Lodge offer free cancellation for a full refund?
Yes, Fairmont Jasper Park Lodge does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Fairmont Jasper Park Lodge?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Fairmont Jasper Park Lodge?
Yes, pets are welcome, with a limit of 1 total. There's a charge of CAD 50 per accommodation, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Fairmont Jasper Park Lodge?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at Fairmont Jasper Park Lodge?
Check-in start time: 4:00 PM; Check-in end time: 5:30 AM. Check-out time is 11:00 AM.
What is there to do at Fairmont Jasper Park Lodge and nearby?
Have fun with winter activities like cross-country skiing, snowshoeing, and sledding and in warmer months, enjoy a round of golf at the onsite golf course. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Fairmont Jasper Park Lodge also has an outdoor pool, a 24-hour health club, and a sauna, as well as an arcade, a picnic area, and a garden.
Are there restaurants at or near Fairmont Jasper Park Lodge?
Yes, there are 4 onsite restaurants, featuring Italian cuisine and golf course views.
What's the area around Fairmont Jasper Park Lodge like?
Fairmont Jasper Park Lodge is a short 1-minute walk from Fairmont Jasper Park Lodge Golf Course and 18 minutes' walk from Jasper Park Golf Course.

Fairmont Jasper Park Lodge Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Nicole, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kristine, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Steven, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Be strong in rebuilding Jasper!
Lucia M, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Séjour parfait place exceptionnelle et personnel parfait
Laurent, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Absolutely stunning
Beautiful views. Wonderful staff. The lounge is a great place to enjoy a cocktail and stare out at the mountains.
Courtney, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nick, 2-night trip
Verified Hotels.com guest review

2/10 Poor

No AC during the hottest days of summer!
The cost of a luxury, yes. The accommodations of a luxury hotel? No. Do not stay here, especially in summer. They do not offer air conditioning. They offered ice buckets to place in front of a stationary fan. At the cost of these rooms, air conditioning should not be an after thought. Most rooms are butted up next to other buildings, with no view. No privacy on your balcony, as you can hear everything going on around you. The parking lot was at least a quarter mile from our room. After hiking 14+ miles, the last thing we wanted to do was lug our bags through dusty crushed concrete and up stairs to a stagnant hot room. The area is beautiful; however, the accommodations here are stuffy and lack customer service. There was a line of people waiting with complaints and one man even said to me "Get out while you can! This is the worst property I've ever stayed at." We immediately checked out and found accommodations elsewhere, significantly cheaper and with air conditioning during the hottest days of summer.
Shalimar, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kristy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful views
Harshit, 2-night trip
Verified Expedia guest review

8/10 Very good

Sean, 2-night trip
Verified Expedia guest review

2/10 Poor

We were evacuated due to wildfires. Hotel staff was NOT prepared nor trained for a situation like this even though the hotel is located in a high risk zone.
ALVARO, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Lake view property
Gayatri, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The lodge was top-notch. We left the morning of the fire, and were dismayed to later learn of the evacuation and fire. I’m confident Jasper and JPL will rebuild as good as ever.
Bruce, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The most beautiful stay ever, lovely room overlooking the lake, stunning views and beautiful sunrise, I will cherish this for the rest of my life…
Lina, 2-night family trip
Verified Expedia guest review

4/10 Fair

The property has no air-conditions in all the rooms....our 1st night we slept(stayed awake) in a very hot room with a fan that made a clicking sound all night!
KAMLESH, 2-night family trip
Verified Expedia guest review

8/10 Very good

Nice Room - No Air Conditioning in Lodge.
The room was newly renovated and beautiful with an excellent view of the lake. The main lodge however did not have air conditioning. With temps in the 90’s we felt the lodge was not usable. We did not want to pay high prices for a meal while sitting in sweat. We feel a bit cheated as we would have liked to enjoy the full use of the property considering the high cost of the room. The Fairmont can afford air conditioning.
Bill, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Alok, 2-night trip
Verified Expedia guest review

6/10 Good

First room we checked in to had a serious water leak but we were checked in anyways. Took over an hour to find us a new room. Hydro went out 3 times. Wildfires closed the resort and staff abandoned the front desk before informing guests or issuing refunds.
Chris, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Gary, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Five star rates and 2 star facilities. There was no AC in the room (no AC in majority of the rooms) and on inquiry, they asked "did you ask for a room with AC?". Since when do you have to check if there is AC in the room in a 5 star facility? The dinner and service were both not good and they even charged for the food that was not served. Overall, felt like money wasted and will not recommend.
Satish, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Overal very neat and clean property with friendly staffs, just do not purchase the planetarium ture. It is completely waste of money.
Mo, 3-night family trip
Verified Expedia guest review

4/10 Fair

No AC
This hotel has dated suites with VERY small bathrooms. We arrived during a heat wave not knowing that the hotel doesn’t have AC either in its suites or in the main lodge. We decided to check out after one night since the suite had dismal air circulation and remained hot all night.
HOOSHANG, 3-night trip
Verified Hotels.com guest review

8/10 Very good

We loved the resort. There is so much to do and the service was impeccable. The only thing keeping it from 5 stars is the AC was out. Will definately staff here again.
chemai, 2-night trip
Verified Expedia guest review

6/10 Good

Excellent, if overpriced, property that works great for three seasons of the year. However, it is unacceptable for a five-star hotel to have no air conditioning in the summer months. Our room was unbearably hot, as were some of the common areas of the hotel. We were also disappointed that a very hefty resort fee did not include free use of canoes, bikes, paddle boards, etc. If resorts in Mexico can figure this out, why can’t Fairmont? We felt gouged at every turn, including meals.
Mark, 2-night romance trip
Verified Expedia guest review