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All properties in Niagara Falls, Ontario, Canada
1 room, 2 adults

Sheraton On The Falls Hotel, Niagara Falls

4-star4 stars
5875 Falls Ave, Niagara Falls, ON, L2G3K7, Canada

Riverfront hotel with water park, near Oakes Garden Theatre
  • Free WiFi in lobby
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Location
Great location
Service
Fantastic service
Room
Great room
Value
Value for money could be better

Sheraton On The Falls Hotel, Niagara Falls

from $101 CAD
  • Room, 2 Queen Beds, No View
  • Room, 1 Queen Bed, No View
  • Room, 1 King Bed, View
  • Room, 2 Queen Beds, City View
  • Room, 2 Queen Beds, View
  • Room, 1 Queen Bed, View (Partial Falls View)
  • Room, 2 Queen Beds, View (American Falls View)
  • Room, 2 Queen Beds, View (Falls View)
  • Deluxe Room, 2 Queen Beds, View (Falls View, High Floor)
  • Deluxe Room, 1 King Bed, View (Falls View, High Floor)
  • Room, 1 King Bed, Fireplace, View (Falls View, High Floor)

What’s around Sheraton On The Falls Hotel, Niagara Falls

Top spots nearby

Recommended by this property

  • Oakes Garden Theatre (1-minute walk)
  • Casino Niagara (2-minute walk)
  • Fallsview Indoor Waterpark (2-minute walk)
  • Crystal Caves (2-minute walk)
  • Horseshoe Falls (14-minute walk)

Getting around

  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 21 min drive
  • Niagara Falls Station - 29 min walk
  • Niagara Falls Station - 8 min drive
  • Niagara Falls Station - 11 min drive
  • Free casino shuttle

At a glance

Key facts

Hotel size

  • This hotel has 669 rooms
  • This hotel is arranged over 22 floors

Check-in and check-out

  • Check-in time 4 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Parking

  • Valet parking *

  • Car charging point

Offsite

  • Free casino shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Outdoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Horse riding/rental on site
  • Golfing nearby
  • Casino
  • Nightclub
  • Water park access (surcharge)
  • Children's pool
  • Waterslide
  • Pool sun loungers
  • Arcade/game room
Working away
  • Business center
  • Number of meeting rooms - 18
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lever door handles
Languages Spoken
  • English
  • French

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch TV
  • Pay movies
  • Cable TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Christienne Fallsview Spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Massimo’s Italian - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Fallsview Buffet - This buffet restaurant serves dinner only. Open daily.

Breakfast Buffet on 13 - This buffet restaurant serves breakfast and lunch. Open daily.

Niagara Vines Lobby Wineb - This wine bar serves dinner only. Open daily.

Starbucks - This coffee shop serves breakfast and lunch. Open daily.

Sheraton On The Falls Hotel, Niagara Falls’s small print

Also known as

  • Sheraton Falls Hotel Niagara Falls
  • Sheraton Falls Niagara Falls
  • Sheraton On The Falls Hotel Niagara
  • Sheraton On The Falls
  • Sheraton On The Falls
  • Sheraton On The Falls Hotel Hotel
  • Sheraton On The Falls Hotel Niagara Falls
  • Sheraton On The Falls Hotel Hotel Niagara Falls
  • Sheraton Falls Hotel
  • Sheraton Falls Niagara Falls
  • Sheraton Falls
  • Sheraton On The Falls Hotel Niagara
  • Sheraton Niagara Falls
  • Sheraton Hotel Niagara Falls
  • Niagara Falls Sheraton
  • Sheraton On The Falls

Policies

  • Pool access available from 8:00 AM to 10:00 PM.
  • Guests under 18 years old are not allowed in the spa.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Optional extras

    Self parking costs CAD 35 per night with in/out privileges

    Valet parking costs CAD 55 per night with in/out privileges

    Rollaway beds are available for CAD 25.0 per stay

    Buffet breakfast is offered for an extra charge of CAD 27.95 for adults and CAD 14.00 for children (approximately)

    WiFi is available in guestrooms for CAD 15.95 per day (rates may vary)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    Recent reviews

    Very Good 8.2 From 4,293 reviews

    Fair 4.0
    Almost an hour of wait time at reception and there are no apologies Elevators were shut down for an hour for fire alarm Water in pool is very cold They have cracked tiles near bathtub Not recommending to any friends or family unless they have to learn how to say sorry especially when you have two kids and waiting over an hour in the reception
    ca2 night family trip
    Very Good 8.0
    Checking in is ridiculous. Waited over an hour in line. You need an online checkin
    Maria, ca1 night family trip
    Fair 4.0
    Disappointing service and staff not knowledgeable
    Extremely disappointed with the breakfast Took them 25 mins to get us a tea i had to go to the service desk myself a few times to ask for our tea and water. The staff seemed unfriendly and said, it’s been slow the last few days and we are not ready for this rush. For the price we paid for a two night stay, we were extremely disappointed with the lack of service even at the front desk. Front desk staff told us there is not elevator access from the parking garage and we found that access on our own on day 2 !!! Also front desk staff told us we had an interior room with no window, which was not the case, we had city view. We almost left when she told us no window as I am cloister-phobic. We asked if we could pay more for a room with a window and she said there was no other rooms available. It was extremely stressful and where are check in was so late, we decided to stay the night and find another hotel else where .. very happy to see a window. If there was another room unnecessarily we would’ve paid extra for a window based on her information
    Elizabeth, ca2 night business trip
    Fair 4.0
    Never again
    Checked in around 8pm, to what was supposed to be a Christmas getaway for my partner and I. we were advised that our room was not available as the hotel was oversold and our room was given to someone else. During this I opened the hotels website to find they were still selling the same room category. We were advised there were only 2 room categories available and were nowhere near ours. Paid 350 for a room with a King bed, fireplace , falls view and jacuzzi. We were placed in a basic classic room with 1 so called queen bed that was slightly larger than a double, 0 view... a parking lot. Instead of selling rooms... sell experiences. This was the worst by far.
    ca1 night trip
    Exceptional 10.0
    Awesome
    Amazing. Never Actually went outside. Spa, casino, restaurant entertainment all connected.
    Amie, ca1 night trip

    Sheraton On The Falls Hotel, Niagara Falls

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