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All properties in Niagara Falls, Ontario, Canada
1 room, 2 adults

Sheraton On The Falls Hotel, Niagara Falls

4-star4 stars
5875 Falls Ave, Niagara Falls, ON, L2G3K7, Canada

Riverfront hotel with water park, near Oakes Garden Theatre
  • Free WiFi in lobby
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Probably because of covid19, most Aug. 9, 2020
  • Personnel in restaurants and in touristic sites around the hotel were not very friendlyAug. 9, 2020

Sheraton On The Falls Hotel, Niagara Falls

from $98 CAD
  • Room, 2 Queen Beds, Non Smoking, Interior View
  • Room, 1 Queen Bed, Non Smoking, Interior View
  • Room, 1 King Bed, Non Smoking
  • Room, 2 Queen Beds, Non Smoking
  • Room, 2 Queen Beds, Non Smoking, Park View
  • Room, 1 Queen Bed, Non Smoking (Partial Falls View)
  • Room, 2 Queen Beds, Non Smoking (American Falls View)
  • Room, 2 Queen Beds, Non Smoking (Falls View)
  • Deluxe Room, 2 Queen Beds, Non Smoking (Falls View, High Floor)
  • Deluxe Room, 1 King Bed, Non Smoking (Falls View, High Floor)
  • Room, 1 King Bed, Non Smoking, Fireplace (Falls View, High Floor)

What’s around Sheraton On The Falls Hotel, Niagara Falls

Landmarks

  • Heart of Niagara Falls
  • Casino Niagara - 3 min walk
  • Fallsview Indoor Waterpark - 8 min walk
  • Oakes Garden Theatre - 2 min walk
  • Crystal Caves - 4 min walk
  • Horseshoe Falls - 1.2 mi / 1.9 km

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 16 min drive
  • Niagara Falls Station - 29 min walk
  • Niagara Falls Station - 8 min drive
  • Niagara Falls Station - 8 min drive
  • Free casino shuttle

At a glance

Key facts

Hotel size

  • This hotel has 669 rooms
  • This hotel is arranged over 22 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival. It is property policy that all guests must wear a face mask within public areas of the property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Parking

  • Valet parking *

  • Electric vehicle charging point

Offsite

  • Free casino shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Outdoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Horse riding/rental on site
  • Golfing nearby
  • Casino
  • Nightclub
  • Water park access (surcharge)
  • Children's pool
  • Waterslide
  • Pool sun loungers
  • Arcade/game room
Working away
  • Business center
  • Number of meeting rooms - 18
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Closed-captioned TV
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Lever door handles
Languages Spoken
  • English
  • French

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch TV
  • Pay movies
  • Cable TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Christienne Fallsview Spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Massimo’s Italian - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Fallsview Buffet - This buffet restaurant serves dinner only. Open daily.

Breakfast Buffet on 13 - This buffet restaurant serves breakfast and lunch. Open daily.

Niagara Vines Lobby Wineb - This wine bar serves dinner only. Open daily.

Starbucks - This coffee shop serves breakfast and lunch. Open daily.

Sheraton On The Falls Hotel, Niagara Falls’s small print

Also known as

  • Sheraton Falls Hotel Niagara Falls
  • Sheraton Falls Niagara Falls
  • Sheraton On The Falls Hotel Niagara
  • Sheraton On The Falls
  • Sheraton On The Falls
  • Sheraton On The Falls Hotel Hotel
  • Sheraton On The Falls Hotel Niagara Falls
  • Sheraton On The Falls Hotel Hotel Niagara Falls
  • Sheraton Falls Hotel
  • Sheraton Falls Niagara Falls
  • Sheraton Falls
  • Sheraton On The Falls Hotel Niagara
  • Sheraton Niagara Falls
  • Sheraton Hotel Niagara Falls
  • Niagara Falls Sheraton
  • Sheraton On The Falls

Policies

  • Pool access available from 8:00 AM to 10:00 PM.
  • Guests under 18 years old are not allowed in the spa.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Guests are provided with hand sanitizer.

    The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Optional extras

    Self parking costs CAD 35 per night with in/out privileges

    Valet parking costs CAD 55 per night with in/out privileges

    Rollaway beds are available for CAD 25.0 per stay

    Buffet breakfast is offered for an extra charge of CAD 27.95 for adults and CAD 14.00 for children (approximately)

    WiFi is available in guestrooms for CAD 15.95 per day (rates may vary)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Sheraton On The Falls Hotel, Niagara Falls

    • Does Sheraton On The Falls Hotel offer free cancellation for a full refund?
      Yes, Sheraton On The Falls Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Sheraton On The Falls Hotel?
      Yes. Self parking costs CAD 35 per night. Valet parking costs CAD 55 per night.
    • Is there a pool at Sheraton On The Falls Hotel?
      Yes, there's an indoor pool, an outdoor pool, and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
    • Are pets allowed at Sheraton On The Falls Hotel?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Sheraton On The Falls Hotel?
      You can check in from 4 PM to midnight. Check-out time is noon.
    • Are there restaurants at or near Sheraton On The Falls Hotel?
      Yes, there are 3 onsite restaurants. Nearby restaurants include Fallsview buffet (1-min walk), Mama Mia's (5-min walk), and Antica Pizzeria (6-min walk).
    • Is there an onsite casino at Sheraton On The Falls Hotel?
      Yes, the 95000 square-foot casino features 1700 slot machines and 40 gaming tables.
    • What is there to do near Sheraton On The Falls Hotel?
      Recommended spots to visit include Oakes Garden Theatre (2-min walk) and Casino Niagara (3-min walk), along with Crystal Caves (4-min walk) and Fallsview Indoor Waterpark (8-min walk).

    Recent reviews

    Very Good 8.0 From 4,469 reviews

    Very Good 8.0
    Nice stay, no services.
    We stayed there 4 nights. Everything is super inflated for prices. No services should mean a lower price, but it didn't. Breakfast staff at the hotel were great, but that was it.
    Robert, ca4 night trip
    Exceptional 10.0
    Wow
    We stayed in a Falls view high floor and it was AMAZING! The room was huge and beautiful, floor to ceiling windows with one that we left open to hear the falls. The views are simply spectacular. In the age of Covid, they took all precautions and the vast majority of guests were very respectful also (masks and limits in elevators). By far the best location too. Will absolutely visit again.
    Anne-Marie, ca4 night family trip
    Exceptional 10.0
    Amazing stay
    It was overall ok. The kids loved it but the outdoor pool water was a bit cold
    MARY, ca3 night family trip
    Very Good 8.0
    Great location, excellent view, not super clean
    I realize it was most likely due to Covid and lack of staff/altered scheduling but there were some cleanliness issues with our room. We found a few finger nail clippings that were a little unsettling and unfortunately the front desk didn't offer to send anyone to clean it because of the current situation with in house cleaning. We were able to clean it ourselves without much trouble so that wasn't too bad, however the next night we found more and when called again the front desk was much more helpful offering to now send a cleaning crew and compensation. We weren't too upset, because, again, we understand things are difficult now with the pandemic, but we did also expect cleanliness to be a top priority during this time too. On top of the clippings, a few things didn't seem to be wiped down to their fullest and left more to be desired in that regard as well. It's a shame this issue dampened an otherwise pretty good hotel. I don't want to be all negative: the location was fantastic for being able to go out and experience almost everything the Falls and Clifton Hill had to offer within walking distance and being able to jump back and forth between activities and hotel without going too far out of the way. Also the fallsview room we had up near the top was incredible. The opening door and small balcony really made the visit to this hotel worth it despite the aforementioned problems.
    ca3 night trip with friends
    Fair 4.0
    Cleanliness - Clipper toe nails and crumbs?!
    Unfortunately the hotel room was not very clean. We found clipped toe nails and crumbs on the carpet and countertops.
    Fabrizio, ca1 night trip
    Fair 4.0
    Not what I expected
    Despite measures in place regarding the mandatory masks, no one truly enforced them throughout the hotel. Also, understanding that house keeping is limited to your stay, i found the elevators, front entrance and other public locations to be fairly dirty. As if their standard of cleanliness was below par. Especially for such a great chain like Sheraton. Worse part is that our sheets had a few dried blood stains. To compensate for such stains, they charged us only one night of parking as opposed to who nights. A savings of 45$.
    Tony, ca2 night family trip
    Poor 2.0
    horrible visit
    The service was horrible and lack of proper management for such a reputable hotel! The starbucks on the property was even worse!! Horrible experience overall
    Souzan, ca2 night family trip
    Exceptional 10.0
    recommend it, parking is expensive.
    Amazing falls view, amazing location. The room service was restricted because of COVID 19 . Also the parking fees 35 CAD per night that is too high I think for the area.
    Joseph, ca2 night family trip
    Good 6.0
    Great location, Outdated and not overly clean.
    The Hotel is in a prime location, staff was overall mostly friendly. The rooms are very outdated and did not feel clean, mostly the carpets and finding odd stains on the covers on the bed. We had to switch rooms due to our first room not having a working AC unit, but one thing I will commend them for is upgrading our room due to this. Hopefully they come up to standards in the future. There are many hotels within walking distance with nicer rooms.
    Bradley, ca2 night trip
    Exceptional 10.0
    great room
    Upgraded to a corner unit. Loved it. Only wish it was a jacuzzi instead of bath. But still very happy
    Gary, ca2 night trip

    Sheraton On The Falls Hotel, Niagara Falls

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