2/10 Poor
26 Jan 2025
Location was good but terrible experience
We were smitten by the reviews and liked the location but the room was not as advertised inside a hotel. It was in a dilapidated apartment next door through some stairs in severe need of TLC. The second room did not have a real sofa bed as advertised - just two parts of the couch that they slid together. Moreover, we were surprised when the power went out one night and there was no heat in the room on a cold December night, and the hot water heater was broken so no hot shower. Even when the power returned, no one came by to fix it as promised and no action was taken to until I insisted with management. Even after they fixed the hot water heater, the tiny shower alternated between hot and cold every 5 seconds making it useless. Because of the cold, they eventually did let us borrow a very small hotel room that hadn’t sold that night in their main building just big enough for two of us, while the other two doubled up under blankets in a cold room. There was a clothes washer in the room, but the door was broken and would not unlatch after a cycle. The employees at the front desk were very pleasant and very polite and, if not for them, we would have walked out in rage. The manager seemed sympathetic to our situation but refused to offer us any solution to our problem nor give us any credit for the issues and refused to even respond to hotels.com when I opened a case. The location is very good and the property has potential if it is given some attention and is renovated. Good luck
Amit
Amit, 3-night family trip
Verified Hotels.com guest review
