I notified the property I would be a late arrival, and they responded no problem, check in could be 24/7.
On arrival at 11pm there wasn't anyone at reception, I waited 5 minutes and then went to the bar to find someone. That person came to reception and checked me in. I asked for directions to the room and was told to go 'over there, it's on the first floor'. I had room 128, but I could only find up to room 127 on the first floor. I returned to the reception and the person accompanied me to show me to the room, except after a full tour of the first floor, he couldn't find it either.
Eventually we found it in an annexe to the hotel. It really wasn't a good start to a late arrival for a tired person.
The room was very nice, very comfortable and clean.