4/10 Fair
11 Dec 2024
Birthday trip
Firstly, the resort is new and very clean very well kept. I’ve been to Punta Cana numerous times but this is the first and more than likely the last stay at The Serenade. The food was not good at all and we weren’t able to book the steak house during our 4 night stay because they were all booked and only open on Friday and Saturday. It was very clear that most of the staff did NOT want to be there. Most had bad attitudes and were not friendly especially the bartenders. They(bartenders) talked about us in front of us not realizing we understood some of what they were saying. The nightly shows/entertainment were maybe an hour long and after that, everything(the resort) was dead. I will definitely stay somewhere else next time until they can work out the kinks.
sokhom
sokhom, 4-night trip with friends
Verified Hotels.com guest review