4/10 Fair
11 Nov 2024
Stay clear of this place
I recently stayed at this hotel, and unfortunately, my experience did not meet the expectations set by the online reviews and photos. After driving 5.5 hours, I was hoping for a relaxing stay, but I was quite disappointed.
First, the parking lot is not paved and has no lighting, which made dragging my luggage through gravel in the dark challenging. The photos online also didn’t accurately reflect the actual hotel. I opted for an "upgrade" and stayed in Cottage 1 but was immediately disappointed upon arrival. The walls were so thin that I could hear every footstep from the floor above, every toilet flush, and even conversations from guests in the nearby hot tub as if they were in the same room.
I reserved the hot tub before arriving, but after using it, I could not get rid of the overwhelming chlorine smell, even after 3 showers. It became so bad that I couldn't sleep, compounded by the constant noise from the AC unit outside my room that went off every few minutes.
I raised my concerns with the front desk, but they didn't seem particularly concerned. I received a text about someone coming to fix the toilet, which was not even the issue I reported. Ultimately, I decided to check out early and move to a different hotel, as this was far from the relaxing experience I had hoped for.
While I appreciate that the GM reached out and refunded the upgrade, it felt like too little, too late.
grace
grace, 2-night family trip
Verified Hotels.com guest review
