No idea how this hotel gets the positive reviews it does. But note that almost all are at least two years old. Does not offer the most basic services like a water-heating kettle or luggage storage or iron. Staff speaks essentially no English. Had to communicate through translation software--including to convince them that room had been prepaid through hotels.com. Staff could not get TV to work. Tried to address issues (including possibility of checking out / switching hotels w/o penalty) with staff and via hotels.com. Hotels.com could not communicate w/ staff either. Emails from me and from hotels.com went unanswered. After the stay, got an email from hotels.com that said the hotel never answered, that it was basically my problem, and that these are tough times for hotels. Rooms are also more rundown that is typical at this price point in Jerusalem. Also pretty depressing w/ one tiny window. On the upside, the staff were really well-meaning and tried. And the location is great. But don't stay here. There are waaay better options for similar price in the area. Really disappointed w/ hotels.com service on this one