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Hotel Serena Palace

3.5 star property
Douala hotel with 2 bars/lounges and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Serena Palace

2 bars/lounges
Front of property
Reception
2 bars/lounges
2 bars/lounges

Reviews

5.0 out of 10

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • 24/7 front desk
    24/7 front desk
  • Laundry facilities
    Laundry facilities
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Breakfast available
  • Free airport shuttle
  • Room service
  • 2 meeting rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Laundry service
  • Multilingual staff
  • TV in a common area
Feel at home
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Elevator
  • Minibar
  • Flat-panel TV

Room options

View all photos for Room

Room

Room

Highlights

Air conditioning
Heating
Dining table
Flat-screen TV
Coffee/tea maker
Electric kettle
Champagne service
Minibar
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Studio

Comfort Studio

Comfort Studio

Highlights

Air conditioning
Heating
Dining table
Flat-screen TV
Coffee/tea maker
Electric kettle
Champagne service
Minibar
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room

Room

Room

Highlights

Air conditioning
Heating
Dining table
Flat-screen TV
Coffee/tea maker
Electric kettle
Champagne service
Minibar
  • Sleeps 3
  • 1 Queen Bed

Similar properties

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10.0 out of 10, Exceptional, (3)
The price is CA $50
CA $73 total
includes taxes & fees
Dec 1 - Dec 2
Line-Residence
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About the area

Map
Bali, Boulevard de la République, Douala, Région du Littoral

What's nearby

  • Cathedral of Saints Peter and Paul - 11 min walk - 0.9 km
  • Espace Doual'art - 15 min walk - 1.3 km
  • Eko Market - 16 min walk - 1.4 km
  • Port of Douala - 4 min drive - 2.8 km
  • Douala Grand Mall - 5 min drive - 5.7 km

Getting around

  • Douala (DLA-Douala Intl.) - 7 min drive
  • Free airport shuttle

Restaurants

  • ‪La Reine - ‬15 min walk
  • ‪Opiom Bali - ‬4 min walk
  • ‪Caf'Art Bali - ‬6 min walk
  • ‪Mc Burger - ‬4 min walk
  • ‪Restaurant Table d'OR - ‬15 min walk

About this property

Hotel Serena Palace

Located just 4.3 mi (6.9 km) from the airport, Hotel Serena Palace offers a free shuttle (available on request). You can relax with a drink at one of the 2 bars/lounges, and the restaurant is the perfect spot to grab a bite to eat.

Languages

English, French

At a glance

Hotel size

  • 60 rooms

Arriving/Leaving

  • Check-in start time: midnight; Check-in end time: anytime
  • Early check-in subject to availability
  • Minimum check-in age: 17
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The property charges 2.5 percent for credit card payments
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle from 6 AM to midnight*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 2 bars/lounges
  • Restaurant
  • Room service (limited hours)

Working away

  • 2 meeting rooms
  • Coworking spaces

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Multilingual staff
  • Romance packages

Facilities

  • Terrace
  • Television in common areas
  • Art gallery on site
  • Designer stores on site

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Tile flooring in room

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Shared bathroom
  • Free toiletries
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Champagne service
  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: XAF 3000.00 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately XAF 6000 for adults and XAF 6000 for children
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2.5 percent

Children & extra beds

  • Rollaway beds are available for XAF 8.0 per day
  • Guests must contact this property in advance to reserve rollaway/extra beds

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.

Also known as

Hotel Serena Palace Douala
Serena Palace Douala
Serena Palace
Hotel Serena Palace Hotel
Hotel Serena Palace Douala
Hotel Serena Palace Hotel Douala

Frequently asked questions

Does Hotel Serena Palace offer free cancellation for a full refund?
Yes, Hotel Serena Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Serena Palace?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Serena Palace?
Yes, there's free self parking.
Is airport shuttle service offered by Hotel Serena Palace?
Yes, a free airport shuttle is available from 6 AM to midnight on request.
What are the check-in and check-out times at Hotel Serena Palace?
Check-in start time: midnight; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Hotel Serena Palace and nearby?
Hotel Serena Palace has 2 bars.
Are there restaurants at or near Hotel Serena Palace?
Yes, there's an onsite restaurant.
What's the area around Hotel Serena Palace like?
Hotel Serena Palace is in Akwa II, a short 7-minute drive from Douala (DLA-Douala Intl.) and 11 minutes' walk from Cathedral of Saints Peter and Paul.

Hotel Serena Palace Reviews

Reviews

5.0

6.0/10

Cleanliness

5.0/10

Staff & service

2.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

8/10 Very good

Staff are friendly and the service are good The restaurant is good
Robert, 2-night trip
Verified Expedia guest review

2/10 Poor

J'ai payé et j'ai jamais dormi dans l'hôtel on m'a refoulé disant que vous ne les payé pas j'exige un remboursement.
1-night trip
Verified Expedia guest review