8/10 Very good
13 Jan 2025
Overall, a great hotel
While it is definitely a beautiful hotel in a great location with 5 star service, there are a few things I found lacking that was disappointing. There was a lack of an onsen which for a hotel of this size, I would expect would be common for Japan, and the TVs in the room only offered selected channels with no option to cast or apps installed. For today’s standards, I would expect that access to Netflix and YouTube are standard across most hotels, let alone a 5 star hotel. The breakfast buffet was good, and offered decent variety but I think that having a changing special on offer daily would be great for guests who are staying across multiple days would help to make their stay even better. The service by staff was excellent and very polite though - definitely could not fault this.
David
David, 3-night family trip
Verified Hotels.com guest review
