Townsville Entertainment & Convention Centre - 3 min drive
Getting around
Townsville, QLD (TSV) - 16 min drive
Townsville Station - 28 min walk
Restaurants
Cowboys Leagues Club - 5 min walk
Victoria Bridge - 5 min walk
Wild Rice Laos & Thai Cuisine - 5 min walk
IMC Steak House - 1 min walk
A Touch of Salt - 5 min walk
About this property
Grand Hotel and Apartments Townsville
Enjoy your visit to Townsville with a stay at Grand Hotel and Apartments Townsville. For a workout, you can visit the fitness center or go for a morning swim at the outdoor pool. Fellow travelers say great things about the helpful staff.
Languages
English
At a glance
Hotel size
106 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 10:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 10:00 AM
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The property charges 1.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Minimum Spring Break check-in age is 18
Children
One child (15 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free wired internet access in rooms
Parking
Onsite parking available only on request
Secured onsite self parking (AUD 15 per night)
Wheelchair-accessible parking on site
Onsite parking limited (max 1 space per unit)
Other information
Smoke-free property
Property amenities
Traveling with children
Children stay free (see details)
What to do
Beach nearby
Golfing nearby
Kayaking nearby
Scuba diving nearby
Skydiving nearby
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Pool loungers
Pool umbrellas
Facilities
Safe-deposit box at front desk
Fitness center
An outdoor pool
Accessibility
Elevator
Wheelchair-accessible parking
2 on-site accessible parking spaces
Assistive listening devices available
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
IPod docking station
Television
Premium digital channels
Pay movies
Home comfort
Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Pillow menu
Blackout drapes/curtains
Premium bedding
Free crib/infant bed
What to enjoy
Furnished balcony
Freshen up
Shower only
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free wired internet
Phone
More
Weekly housekeeping
In-room safe
Connecting/adjoining rooms available
Energy-saving switches
Restaurant dining guide
Fees & policies
Refundable deposits
Deposit: AUD 100 per accommodation, per stay
Optional extras
Credit card charges are subject to an extra charge of 1.5 percent
Children & extra beds
Rollaway beds are available for AUD 30.0 per day
Parking
Secured self parking costs AUD 15 per night
Guests must contact this property in advance to reserve onsite parking
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Children under 18 years old must be accompanied by their parents or guardians.
Also known as
Grand Hotel Townsville
Grand Townsville
Townsville Grand Hotel
Grand Hotel Apartments Townsville
Grand Apartments Townsville
Grand Hotel and Apartments Townsville Hotel
Grand Hotel and Apartments Townsville South Townsville
Grand Hotel and Apartments Townsville Hotel South Townsville
Frequently asked questions
Does Grand Hotel and Apartments Townsville offer free cancellation for a full refund?
Yes, Grand Hotel and Apartments Townsville does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Hotel and Apartments Townsville?
Yes, there's an outdoor pool.
Are pets allowed at Grand Hotel and Apartments Townsville?
Sorry, pets aren't allowed.
Is parking offered on site at Grand Hotel and Apartments Townsville?
Yes. Self parking costs AUD 15 per night. Parking spots may be limited.
What are the check-in and check-out times at Grand Hotel and Apartments Townsville?
Check-in start time: 2:00 PM; Check-in end time: 10:30 PM. Check-out time is 10:00 AM. Contactless check-in and check-out are available.
What is there to do at Grand Hotel and Apartments Townsville and nearby?
Have fun with activities like boat tours, kayaking, and scuba diving, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center.
Does Grand Hotel and Apartments Townsville have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Grand Hotel and Apartments Townsville like?
Grand Hotel and Apartments Townsville is in South Townsville, a short 10-minute walk from Museum of Tropical Queensland and 12 minutes' walk from Queensland Country Bank Stadium.
Grand Hotel and Apartments Townsville Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
2 Jan 2025
Ivan
Ivan, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
19 Dec 2024
Craig
Craig, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 Dec 2024
Maika
Maika, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 Nov 2024
Linda
Linda, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Nov 2024
Angela
Angela, 1-night trip
Verified Hotels.com guest review
8/10 Very good
18 Nov 2024
Michelle
Michelle, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
12 Nov 2024
Negatives over ride the positive
Positives- Hotel is in a great position for walking to restaurants and bars and is close to the stadium.
Apartment was spacious and bed was comfortable. Option of a pillow menu if desired.
Negatives- We had booked a 1 bedroom with balcony as per the pictures on the booking site and when at check in I confirmed the roommate told that was not what we had been allocated but we could pay an additional nightly fee to upgrade. Secure car parking is also not included in the rate and is an additional daily fee. So overall an additional $50 on top. After querying reception advised they would give us complimentary car parking and just charge the additional nightly room fee. We were happy with that,until, advertised in the elevator it states free on site parking (where available). At no time were either car park areas at even half capacity. On top of that when I received the tax invoice after check out I found they had afterall charged for 1 day parking and only comped 1.
The air conditions automatically stops when balcony door is opened and could not change the temperature setting
The over bath shower is very high to step in to and if you had mobility issues you would not be able to step in
Donna
Donna, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 Nov 2024
Tony
Tony, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 Nov 2024
Kirsten
Kirsten, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
3 Nov 2024
Megan
Megan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 Oct 2024
Recommended but don't fall for the upselling
Nice hotel. Recommended.
Only thing that annoyed me a bit was that the complimentary parking was already full. Instead of informing me I can park my car for free on the road behind the hotel I first got offered to purchase a paid parking spot for 25dollars a night.
Why not be honest about it? "you can either park your car for free on the road or you can purchase a protected parking spot".
Additionaly I don't think the upselling is ideal: "would you want to upgrade your room".
Everyone who checked in was asked the same question. Everyone checked in late in the evening and booked only one night.
Matthias
Matthias, 1-night trip
Verified Hotels.com guest review
6/10 Good
27 Oct 2024
I got to my room and discovered they had put me in an accessible room, I had not booked this nor did I want an accessible room. I went back to reception and requested another room. They said they were fully booked and there were no other rooms. I told them I was not happy with this room and requested they move. After some time they moved me to a different room.
The staff were extremely welcoming and greeted with a smile, we received late check out and room upgrade
Timothy
Timothy, 1-night trip
Verified Expedia guest review
10/10 Exceptional
6 Sep 2024
Phillip
Phillip, 2-night trip
Verified Wotif guest review
6/10 Good
28 Aug 2024
As a lady, I didn’t like being put in a room on the first floor. Generally, it is not a best practice for safety reasons. I recommend a floor between 3 and 5. Also, there was no way to bolt lock the door, which is another safety issue.
Glenda
Glenda, 2-night trip with friends
Verified Wotif guest review
10/10 Exceptional
26 Aug 2024
Really enjoyed my stay would love to come back again soon cheers