2/10 Poor
16 Dec 2024
Disappointing Birthday Experience at Excellence El
I visited Excellence El Carmen in the Dominican Republic for my birthday, hoping for a luxurious getaway, but it turned out to be a huge disappointment.
Positives:
The property is beautiful, with well-manicured grounds and clean facilities. Unfortunately, that’s the only good thing I can say about it.
Negatives:
1. Service: The service was inconsistent and lackluster. Room service never arrived despite multiple requests, leaving us frustrated and hungry.
2. Food: The food was terrible. Dishes at The Kitchen Table looked old and unappetizing, almost as if they were artificially made. I became sick after dining at the Spice restaurant, even though I avoided drinking the water entirely. Upgrading to the “Excellence Club” made no difference in food quality.
3. Drinks: The liquor was low-grade and disappointing, far below the standards of a luxury resort. Again, the Excellence Club upgrade added no value here.
4. Cleanliness: There was a roach in my room. For a resort claiming to be high-end, this is unacceptable and speaks to poor attention to detail.
5. Dress Codes: The resort enforces outdated dress codes that feel completely unnecessary and out of touch for a modern vacation experience.
6. Entertainment: The Michael Jackson performance lacked energy and was far from entertaining.
7. Fake Reviews: Be wary of glowing reviews online—they seem fake, likely created by bots. My experience suggests this is a 2-star h
Wil Walker
Wil Walker, 3-night trip with friends
Verified Hotels.com guest review
