2/10 Poor
Aug 28, 2024
This Lupus warrior is having a real fit. I had been to the Casablanca 3 years ago. Not a bad stay and clean rooms and pool made me choose it again. Boy was I wrong to do so. Wow i haven't had this happen before in any other location. The room was dirty, roach infested and the air conditioner was not working the filter grate was clogged with dust bunnies. There was mold on rhe bathroom ceiling. The front desk said they could not help me as it was a privately owned room. The concierge was closed and so was the inhouse restaurant. At the dirty pool that had no filtration running, they had a man walking around the pool with a live chicken wearing an ankle monitor covered with a bandana. He was chatting up the kids and walking by everyone carrying his chicken so they could pet him. Glass bottles by the pool and the elderly security team just shuffles around smoking in the non smoking areas. This was truly a disappointment and embarrassing. I went to Miami with the intention of hanging out with my daughter and granddaughter. They had to go back home after the second night due to the roaches. As a person with a very limited budget going elsewhere was not an option and me being a black lady traveling I was honestly afraid and not trying to start any trouble in Florida. And to top it all off they had removed all the balconies but were advertising a balcony accessible room. So my dream of coffee with the sunrising as i sit on a balcony looking at the ocean was not to be. Do better Casa
Eliza A
Eliza A, 6-night family trip
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