2/10 Poor
Jun 13, 2025
Pricing issue. Hotel charged me more than amount I booked this for through 3rd party site.called hotel multiple times and manager never available.contacted hotel customer service and was assured I would be contacted within 48 hours. No one called. Contacted again at 72 hours and was told manager calked me and told me it’s not their problem and no action would be taken. I was able to get some satisfaction through the 3rd party but I can’t believe the manager wouldn’t ever talk to me and then lied on top of that. Very unprofessional and possibly illegal actions.
Cynthia
Cynthia, 2-night trip
Verified Hotels.com guest review