Boston Marriott Copley Place, Boston

Very friendly staff, clean and central location.

Horrible. Absolutely horrible service. Reception staff was rude and dismissive. My experience was from checking out in the morning and want a printed receipt and the only ONE staff there left when there was a line forming. All the other staff just walked behind the desk looking busy and not acknowledging the line that was forming. Finally 15mins in some staff started to log on to the computers but looked half asleep yawning and providing zombie like responses and moving very slowly ignoring any urgency. As one of the staff proceeded to assist me the original staff that left came back and kicked the staff who was in the middle of assisting me off the computer to check something. At this point it had been 20mins to wait just to get a printed receipt. So I asked what is going on... And both staff IGNORED me... Instead of telling me to wait patiently for them to finish something. I just stood there waiting for the staff to "figure" something out. The absolute worst staff and service. The room was dated and dirty and so was the lobby area. Stains on seats. The only thing positive was the location.

Great hotel right off of the mall. Close to everything. I would stay here again when I come back to Boston. All staff were very friendly and helpful, with the exception of one bellman, who probably needs to retire. :) Good gym and pool area, and lots of places to eat close by. Would be great for families as you don't need to walk outside to get to the mall. Fantastic hotel and I would definitely recommend staying there

Excellent location. Everything was waking distance, good shopping and lots of places to dine. The place to stay in Boston if you don't want to rent a car. We were there for Thanksgiving week-end and couldn't have found a better place to stay with our family.

Great game at Fenway!