DoubleTree by Hilton Orlando Downtown, Orlando

Wonderful experience. Ruthie was super nice at check-in. Give that nice lady a raise or do something nice for her if someone from Double Tree is reading this. Couldn't ask for more from the 2 nights that we were there. Buffet was great, pool area is amazing.

The room was clean but the AC did not work and there was a terrible knocking noise all night long that prevented me from sleeping!

Great stay. It was a little confusing trying to get to the hotel with all of the construction. After missing the turn twice, we got it. Stay was great!

The employees and service there was great and welcoming. The hotel itself, at least the rooms, seemed highly outdated and not very clean; especially for what I paid overall for one night stay. The issues I noticed were small, poorly patched things in the room and bathroom. The ceiling above the shower/tub were actively leaking and was just painted over; which is kind of gross. The toilet backing was cracked and just left there. The floors had crumbs and residue left, which meant it wasn’t vacuumed between guests. I guess it’s good the floors were dark? Pros: the view and location was ideal. I was there for my mother’s surgery at Advent Health; so I wasn’t looking to stay more than necessary. The service there was good. The pool is very large and basic; but overall it doesn’t get too crowded too quickly; which was nice. The bed was comfortable and clean; so that was a huge plus for me as sleep is important.

I loved my stay at the Doubletree Hotel. The room was large, clean, and comfortable. The staff was very friendly and accommodating. Will definitely return. My one complaint is the only vending machine on the 6th floor does not work and needs to be fixed.

Our stay was great! Very quiet and relaxing. The view from our room was amazing. Ruthie at the front desk went above and beyond to help us out with an issue completely unrelated to our stay; she was the best! It was a very nice staycation and we’ll be back!

I was fairly disappointed in my stay at this hotel. Due to corona, they do not offer any type of room service. You instead have to call each time you need something - which is fine, I understand. But, each time I called, the lady that answered at the front desk was extremely rude. She seemed annoyed when I would call and ask for towels. I’m sorry but when we can’t get room service and I stayed for almost 2 weeks - I’m going to need quite a few towel replacements. Not to mention the trash needing to be switched out, etc. Then, after they would send someone, one of the guys would be extremely rude as well when he would bring us what we needed. He knocked on our door, my friend opened it and he said, “You needed towels.” And she said, “Yes, thank you! We also needed our trash emptied.” And he didn’t say anything and just starred at her, so she assumed he didn’t hear her about the trash, and said it again. He cut her off and said, “I know - I heard you.” Very rudely. It was just very uncomfortable and annoying that we were getting attitude for needing basic essentials that you get at a hotel. The location was also not very good. Our view out of our window was of homeless people. Not their fault of course but just a heads up to those booking. I would definitely go with a different hotel. Not worth the money.

Great hotel, because of COVID-19, the restaurants and bars were closed so I wasn’t able to enjoy these amenities. The staff was extremely friendly. My only complaint was that the air conditioning inside the room wasn’t the best. I was definitely comfortable during my stay, but I could tell at times that the AC wasn’t as cold as it should have been. I opted to use the hotels parking garage instead of parking on the street. I feel that because the didn’t have valet service due to COVID-19 they shouldn’t have charged the full amount for the parking garage, but besides that great hotel and service.

Pleasant stay, quite and clean. Would recommend.

Overall Disappointment in my stay.