4/10 Fair
Apr 7, 2025
Will Not Go Back Here
The balance due at hotel was supposed to be $49 but was actually $86. Check in was rerouted to far sude if hotel due to renovations - but front desk was completely fine when I had to visit it for other issues. Think this was a tactic to be upsold on Orlando theme park tickets. No wine opener in room, tried calling from room phone but it didn't work, spoke to employees at frint desk who were unhelpful and eventually had a bartender open the bottle of wine who was rude when a drink wasn't ordered. All food on site was overpriced, sub par quality with long lines/waits. Typically holiday inn offers free breakfast but this is $25/person. Lastly, the coffee maker in room didn't work (had a dead fly behind it) and went through the process of speaking to unhelpful front desk employees to be sent to breakfast restaurant. Upon check out asked for change for $20 and another request they couldn't assist with. I have always been curios about this hotel as we travel to Orlando 2-3 times a year - can say we have tried it once and will not be returning again.
Verified traveller
1-night family trip
Verified Hotels.com guest review