When visiting Almaty, Royal Palace Hotel is a great choice to consider. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat.
Languages
English, Russian
At a glance
Hotel size
72 rooms
Arriving/Leaving
Check-in time starts at 2:00 PM
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered onsite self parking
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Designated smoking areas
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM
Restaurant
Bar/lounge
Working away
Meeting rooms
Conference space (1927 square feet)
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
Built in 2009
Safe-deposit box at front desk
Banquet hall
Accessibility
Accessible airport shuttle
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Minibar
Bathrobes and slippers
Iron/ironing board (on request)
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Food and drink
Refrigerator
Free bottled water
More
Daily housekeeping
In-room safe
Fees & policies
Optional extras
Continental breakfast is offered for an extra charge of approximately KZT 2500 per person
Airport shuttle service is offered for an extra charge of KZT 4000 per vehicle (one-way, maximum occupancy 11)
Children & extra beds
Rollaway beds are available for KZT 9000.0 per day
Policies
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property does not have elevators.
This property accepts credit cards and cash.
Cashless transactions are available.
Also known as
Royal Palace Almaty
Royal Palace Hotel Almaty
Royal Palace Hotel Hotel
Royal Palace Hotel Almaty
Royal Palace Hotel Hotel Almaty
Frequently asked questions
Does Royal Palace Hotel offer free cancellation for a full refund?
Yes, Royal Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Royal Palace Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Royal Palace Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Royal Palace Hotel?
Yes, an airport shuttle is available. The charge is KZT 4000 per vehicle one-way.
What are the check-in and check-out times at Royal Palace Hotel?
You can check in starting at 2:00 PM. Check-out time is noon.
Is there an onsite casino at Royal Palace Hotel?
No, this hotel doesn't have a casino, but Casino Zodiak (10-min drive) is nearby.
Are there restaurants at or near Royal Palace Hotel?
Yes, there's an onsite restaurant.
Royal Palace Hotel Reviews
Reviews
6.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6/10
Cleanliness
6.6/10
Staff & service
8.0/10
Amenities
6.8/10
Property conditions & facilities
5.6/10
Eco-friendliness
Reviews
6/10 Good
1 May 2024
It was under construction
Abdusame
Abdusame, 7-night trip
Verified Expedia guest review
2/10 Poor
5 Oct 2023
Muhammad
Muhammad, 2-night trip
Verified Hotels.com guest review
4/10 Fair
2 Jul 2023
Raimi
Raimi, 1-night trip
Verified Hotels.com guest review
2/10 Poor
26 May 2023
Martin
Martin, 1-night trip
Verified Expedia guest review
10/10 Exceptional
18 Aug 2021
Good transit hotel
I used this hotel as a transit hotel and stayed for 10 hours. It was about 30mins away from the airport. The room was clean and comfortable and great value for money.
matthew
matthew, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
17 Dec 2020
Overnight stopover in Almaty
This was an overnight stopover between flights. Location of the hotel was in reasonable distance away from Almaty airport and was very reasonable for the cost of a 1 nights stay.
I agree with previous comments regarding this hotel where I would not book this hotel if you were planning to use this hotel as a base exploring Almaty and surrounding areas, however would recommend for an overnight stopover between flights.
Graham
Graham, 1-night trip
Verified Hotels.com guest review
6/10 Good
4 Sep 2018
Average
Real three star hotel. Room was clear, though, the staff was very much friendly and supportive. Airport shuttle service was very much useful too.