2/10 Poor
24 Sep 2024
My room smelled like mildew. My toilet clogged at 11pm and when I called number on the door they said 15 minutes someone would be up. No one came at 830am when I finally thought to call their other property in montauk I got an answering service who said why didn’t you call the hotel number we always answer. I said well the office door has a sign with two phone numbers to call on it so I called them each over 20 times and sent a text and was ignored. She said well you should have called the hotel number I said why would I do that when the sign says if in need of assistance call these two numbers. I was without a working toilet for over 8 hours. Someone finally showed up half hour after the phone call to the other resort. The only thing this place has going for it is the location to town. Other than that never again! I paid a good amount per night to stay here because my friend possibly was going to need to bring her dog. Well I would pay way more a night for a dog sitter before staying at this location again. I come to Montauk multiple times a year and have never been so unhappy in a hotel here. I advise stay anywhere but here.
Allyson
Allyson, 3-night trip with friends
Verified Hotels.com guest review