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Hotel Rumbao, a Tribute Portfolio Hotel

4.0 star property
Bayfront hotel with outdoor pool, near Pier 3

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Rumbao, a Tribute Portfolio Hotel

Exterior
Land view from property
Premium bedding, down comforters, pillowtop beds, in-room safe
Exterior
Outdoor pool

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Pet-friendly

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour health club
  • Valet parking
  • Self parking
  • Spa tub
  • Room service
  • 7 meeting rooms
  • Meeting rooms

Feel at home (6)

  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
The price is CA $325
CA $405 total
includes taxes & fees
Dec 22 - Dec 23

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom

Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, 1 Bedroom

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
Separate bedroom
Blackout drapes/curtains
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Bay View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Bay View

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Bay View

Suite, 1 Bedroom, Balcony, Bay View

Suite, 1 Bedroom, Balcony, Bay View

Highlights

Balcony
Air conditioning
HDTV
Hypo-allergenic bedding
Pillowtop bed
Sofa bed
Premium bedding
Down duvet
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Down duvet
Pillowtop bed
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 Bedroom, City View

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillowtop bed
Sofa bed
Premium bedding
Down duvet
Blackout drapes/curtains
  • Sleeps 4
  • 2 Double Beds

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9.6 out of 10, Exceptional, (1088)
The price is CA $233
CA $304 total
includes taxes & fees
Dec 23 - Dec 24
El Colonial - Adults Only
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About the area

Map
100 Brumbaugh Street, San Juan, Puerto Rico, 00901

What's nearby

  • Pier 3 - 1 min walk - 0.1 km
  • Pier 1 - 3 min walk - 0.3 km
  • Port of San Juan - 4 min walk - 0.4 km
  • Castillo San Felipe del Morro - 4 min drive - 2.0 km
  • Pan American Pier - 7 min drive - 5.1 km

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 29 min drive

Restaurants

  • ‪Raíces - ‬2 min walk
  • ‪Cayo Caribe - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Muelle 13 - ‬2 min walk
  • ‪Café Cola'o - ‬1 min walk

About this property

Hotel Rumbao, a Tribute Portfolio Hotel

When you stay at Hotel Rumbao, a Tribute Portfolio Hotel, you'll be just a 5-minute drive from Port of San Juan and Distrito T-Mobile. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at KUEROS Restaurant, which serves local cuisine and is open for breakfast, lunch, and dinner. Other features include a bar/lounge, a 24-hour health club, and a 24-hour fitness center. Fellow travelers say great things about the helpful staff and location.

Languages

English, Spanish

At a glance

Hotel size

  • 245 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 2 total, up to 50 lbs per pet)*
  • Service animals welcome
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 50+ Mbps)

Parking

  • Secured covered onsite self parking (USD 15.00 per day; includes in/out privileges)
  • Secured covered onsite valet parking (USD 27.88 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Working away

  • 7 meeting rooms
  • Computer station
  • Conference space (6973 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Spa tub
  • Vegan dining options
  • Vegetarian dining options
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • 42-inch LCD TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)
  • Free local calls
  • Desk chair

Food and drink

  • Refrigerator (on request)

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Recycling

Special features

Dining

KUEROS Restaurant - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Destination fee: USD 35 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge of USD 30 (subject to availability)
  • Late check-out can be arranged for an extra charge of USD 30 (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 125.00 per accommodation, per stay

Parking

  • Covered self parking costs USD 15.00 per day with in/out privileges
  • Covered valet parking costs USD 27.88 per night with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Old San Juan Casino
Old Sheraton
Old Sheraton Hotel
Sheraton Old
Sheraton Old Hotel & Casino
Sheraton Old San Juan
Sheraton Old San Juan Casino
Sheraton Old San Juan Hotel & Casino
Sheraton San Juan Casino
Old San Juan Sheraton
San Juan Sheraton
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
Sheraton Old San Juan Hotel
Sheraton Old Hotel

Frequently asked questions

Does Hotel Rumbao, a Tribute Portfolio Hotel offer free cancellation for a full refund?
Yes, Hotel Rumbao, a Tribute Portfolio Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Rumbao, a Tribute Portfolio Hotel?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Hotel Rumbao, a Tribute Portfolio Hotel?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 50 lbs per pet. There's a charge of USD 125.00 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Hotel Rumbao, a Tribute Portfolio Hotel?
Yes. Self parking costs USD 15.00 per day. Valet parking costs USD 27.88 per night.
What are the check-in and check-out times at Hotel Rumbao, a Tribute Portfolio Hotel?
Check-in start time: 3 PM; Check-in end time: midnight. There's a charge of USD 30 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of USD 30 (subject to availability). Express check-out is available.
Is there an onsite casino at Hotel Rumbao, a Tribute Portfolio Hotel?
No, this hotel doesn't have a casino, but Casino Metro (4-min drive) and Sheraton Casino (4-min drive) are both nearby.
What is there to do at Hotel Rumbao, a Tribute Portfolio Hotel and nearby?
Have fun with nearby activities like hiking and snorkeling, and practice your swing on the nearby golf course. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Hotel Rumbao, a Tribute Portfolio Hotel also has a 24-hour health club.
Are there restaurants at or near Hotel Rumbao, a Tribute Portfolio Hotel?
Yes, KUEROS Restaurant offers local cuisine.
What's the area around Hotel Rumbao, a Tribute Portfolio Hotel like?
Hotel Rumbao, a Tribute Portfolio Hotel is located on the waterfront in Old San Juan, a short 4-minute walk from Port of San Juan and 4 minutes' walk from San Juan Ferry Dock. Travelers say the area is walkable and good for shopping.

Hotel Rumbao, a Tribute Portfolio Hotel Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Eva N, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Dawn, 1-night trip
Verified Hotels.com guest review

4/10 Fair

We arrived at 3pm, and our room was only ready at 7pm. This is unacceptable, especially at this price. On the other hand, it is a very well-positioned hotel for visiting Old San Juan and opposite the port for going on a cruise.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

cami, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Happy Stay
We stayed as a family and had a great experience at this hotel. It was very clean, and the location was convenient with easy access to public transportation and Old San Juan. The only downside was that there wasn't a kettle for boiling water in the room. The staff were friendly and helpful, though the hotel was on the expensive side.
Majid, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

William, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service. Good food. Valet parking service excellent.
Ivelisse, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice views, so so service
The major snags were we could not get into our room until 90 min after the check in time which was a drag. There was a very loud party going on in the restaurant which did not help make it more relaxing. The room was nice. The food was ok, definitely would recommend eating outside the hotel although the second floor bar had really nice views.
Kathryn, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Pretty Awful
Unfortunately, the Hotel Rumbao was a much less than satisfactory experience for us. Why? Let me list the reasons: 1) There are only 2 guest elevators for the entire hotel…and one was out of service not only during our entire stay, but apparently for quite some time before according to a returning guest. The single elevator situation created all kinds of problems. Checkout time was a nightmare. We waited through 5 arrivals on our floor before we could get on. 2) Our room was long and narrow, with the television mounted on a long wall such that it basically couldn’t be viewed from the bed. Even worse, it was completely fixed i.e. not on any sort of swing arm. 3) Housekeeping never showed up. The silly ‘request bar’ by which you ask for housekeeping is totally unclear. 4) The coffee maker was jammed with a pod from a prior guest. I stained my clothes trying to get the thing out. I did finally succeed. 5) The room was distinctly musty smelling. 6) Kueros restaurant - mediocre food with even more mediocre service. We practically had to beg for glasses of water. So, were there any bright spots? Well, the bed was decent and the shower was excellent. That’s about it. While Hotel Rumbao is extremely convenient for the port, I would studiously avoid based on our experience. Marriott out to be ashamed of this level of performance.
Michael, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Convenient to everything!
Great hotel. Very beautiful and comfortable. Perfect location for shopping, sightseeing and restaurants. If you’re sailing out of San Juan it’s so convenient to just walk across the street to the ship. Will definitely come back here.
Martha, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was awesome
2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Liza I., 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lourdes, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alberto, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Got there early after a cruise and was able to get our room before 3pm that was really nice. Spacious rooms and there breakfast was good.
Karen, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stephen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Precioso y cómodo
Edwin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Luz, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Do not recommend
I wish I could say good things about this hotel, but our experience was disappointing from start to finish. Check-in was supposed to be at 3 PM. We arrived at 4 PM, but our room wasn’t ready until nearly 5:30 PM. With a wedding to attend, I requested a refund so we could stay with a friend and make it on time. Instead, the receptionist mentioned she'd try to get us a room. After a while she came back with what felt like an attempt to guilt us into declining the room and just "waiting like everyone else." My response to this move was something like "It's either that or a refund", which made her finally ungraciously give in and accept our request for the next room. A bit after that we got our room, but the delays were frustrating. My family had similar late check-in issues earlier this year, and a staff member admitted that some guests hadn’t received their rooms until 9 PM the night before. That night, our sleep was interrupted by a flashing alarm light and then fully woken at 8:30 AM when the alarm system went off. No apologies or compensation were offered during checkout. To top it off, valet delays meant we waited over an hour for our car, although the valet staff were at least communicative and professional. While individual staff members were doing their best, it’s obvious management issues are at play, creating a disorganized and unsatisfactory guest experience. I hope this review encourages improvements, as this was far from the standard of service we expected.
Esteban, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Heidi, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Jorge, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

cattrineia, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Colleen, 1-night trip
Verified Hotels.com guest review