This is not a 3-star hotel. This is a 2-star hotel in a convenient area. The staff has decent customer service skills. My room was terrible. The AC was freezing when it was on, and the room was too hot when off. The beds were uncomfortable and the room was run-down. Considering what I paid, it was not worth it at all. I realize I went at a busy time, but if you are charging that rate, the rooms have to be in better shape, no matter how busy Florence is.