4/10 Fair
17 Aug 2024
Unfortunately the person who checked us in did not appear to know what he was doing. Upon entering the room the WiFi didn't reach out room. Our shower and shower door were both broken and almost unusable. The duvet was ripped and there was no remote control for the TV. Side note very small towels.
Upon reporting all of these things at the time of checking in we were told that nothing could be done till the morning. When we checked out we reported it all again and where told that we should have asked for another room and it was the night receptionists first night. Bearing in mind we didn't check in till 11.30 a new room should have been offered not asked for by us. Such a shame as I have stayed here before and it was lovely.
Rachel
Rachel, 1-night family trip
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