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Excellence El Carmen - Adults Only - All Inclusive

5.0 star property
Escape to paradise with pristine beaches and crystal-clear waters. Indulge in rejuvenating spa treatments, gourmet dining options, and endless activities.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Excellence El Carmen - Adults Only - All Inclusive

Exterior
46-inch LED TV with cable channels, TV
Exterior
Exterior
View from room
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Airport transfer
  • Pool
  • Gym
  • Free WiFi
  • Free parking
Main amenities
  • Daily housekeeping
  • On the beach
  • 12 restaurants and 4 poolside bars
  • 15 bars/lounges
  • Full-service spa
  • 6 outdoor pools
  • Rooftop terrace
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
Feel at home
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Garden
  • Furnished balcony or patio
  • Daily housekeeping

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Suite With Private Pool & Deck + 20% OFF SPA

View from room

Excellence Club Suite With Private Pool & Deck + 20% OFF SPA

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE WITH PRIVATE POOL

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE WITH PRIVATE POOL

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool View + 20% OFF SPA

View from room

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool View + 20% OFF SPA

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

View from room

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

Highlights

Terrace
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 167 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SUITE OCEAN VIEW

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO JUNIOR SUITE OCEAN VIEW

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View + 20% OFF SPA

Premium bedding, down comforters, free minibar, in-room safe

Excellence Club Junior Suite Pool View + 20% OFF SPA

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beach Front Honeymoon Swim-up Suite + 20% OFF SPA

View from room

Excellence Club Beach Front Honeymoon Swim-up Suite + 20% OFF SPA

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 93 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

View from room

Excellence Club Honeymoon Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

Highlights

Terrace
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 232 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite with Private Pool + 20% OFF SPA

View from room

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE POOL VIEW

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE POOL VIEW

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Swim-Up Suite + 20% OFF SPA

View from room

Excellence Club Honeymoon Swim-Up Suite + 20% OFF SPA

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite with Plunge Pool

View from room

Terrace Suite with Plunge Pool

Highlights

Terrace
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 74 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View + 20% OFF SPA

View from room

Excellence Club Junior Suite Ocean View + 20% OFF SPA

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 74 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Swim-Up Suite

View from room

Junior Swim-Up Suite

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

View from room

Excellence Club Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

Highlights

Terrace
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 149 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-Up Suite + 20% OFF SPA

View from room

Excellence Club Junior Swim-Up Suite + 20% OFF SPA

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB SUITE WITH PRIVATE POOL & DECK

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB SUITE WITH PRIVATE POOL & DECK

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE PLUNGE POOL

View from room

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE PLUNGE POOL

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SWIM-UP SUITE

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO JUNIOR SWIM-UP SUITE

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Pool View

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 74 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite With Private Pool

View from room

Junior Suite With Private Pool

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL W/ POOL VIEW

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL W/ POOL VIEW

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Playas Uvero Alto, Punta Cana, 23000

What's nearby

  • Sirenis Aquagames Water Park - 4 min drive
  • Macao Beach - 17 min drive
  • Cana Bay Golf Club - 25 min drive
  • Iberostar Golf Course - 26 min drive
  • Arena Gorda Beach - 29 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 45 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Ice & Coffee Shop - ‬4 min drive
  • ‪Lobby Bar - ‬5 min drive
  • ‪Carnival - ‬5 min drive
  • ‪Spoon - ‬4 min drive
  • ‪Wink - ‬4 min drive

About this property

Excellence El Carmen - Adults Only - All Inclusive

At Excellence El Carmen - Adults Only - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and yoga, plus you'll be just a 5-minute drive from Sirenis Aquagames Water Park. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. The Kitchen Table, one of 12 restaurants, serves international cuisine and is open for breakfast and lunch. Other highlights at this luxurious property include 4 poolside bars, a rooftop terrace, and a beach bar. Fellow travelers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 492 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • Children (17 years old and younger) not allowed
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Free onsite extended parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • 12 restaurants
  • 15 bars/lounges
  • 4 poolside bars
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service

What to do

  • On the beach
  • Tennis lessons
  • Beach yoga
  • Pilates classes
  • Beach volleyball
  • Scuba diving
  • Snorkeling
  • Shopping

Working away

  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2016
  • Rooftop terrace
  • Garden
  • Fitness center
  • 6 outdoor pools
  • Full-service spa
  • Spa tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Reusable tableware only
  • Beaux Arts architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 35
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 43
  • Accessible airport shuttle

Room amenities

Be entertained

  • 46-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Free international calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Composting
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

MIILE has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Basmati - This fine-dining restaurant specializes in Indian cuisine and serves dinner only. Open daily.
Chez Isabelle - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Grill - This steakhouse serves lunch and dinner. Open daily.
Agave - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of DOP 14376.39 per vehicle (roundtrip, maximum occupancy 2)
  • Area shuttle service is offered for an extra charge

Policies

Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

Also known as

Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen Adults Punta Cana
Excellence El Carmen Adults
Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults Hotel Punta Cana
Excellence El Carmen Adults Hotel
Excellence El Carmen Adults Punta Cana
Punta Cana Excellence El Carmen - Adults Only Hotel
Hotel Excellence El Carmen - Adults Only
Excellence El Carmen - Adults Only Punta Cana
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults
Excellence El Carmen Adults Only All Inclusive
Excellence Carmen Punta Cana
Excellence El Carmen Adults All Inclusive Hotel Punta Cana
Excellence El Carmen Adults All Inclusive Hotel
Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen Adults Only All Inclusive
Hotel Excellence El Carmen - Adults Only All Inclusive
Excellence El Carmen - Adults Only All Inclusive Punta Cana
Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen Adults Only
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence Carmen Inclusive
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults All Inclusive All-inclusive property
Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen - Adults Only All Inclusive Punta Cana
Excellence El Carmen Adults Only
Excellence Carmen Inclusive
Excellence El Carmen - Adults Only - All Inclusive Punta Cana

Frequently asked questions

Does Excellence El Carmen - Adults Only - All Inclusive offer free cancellation for a full refund?

Yes, Excellence El Carmen - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Excellence El Carmen - Adults Only - All Inclusive?

Yes, there are 6 outdoor pools.

Are pets allowed at Excellence El Carmen - Adults Only - All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Excellence El Carmen - Adults Only - All Inclusive?

Yes, there's free self, valet, and extended parking.

Is airport shuttle service offered by Excellence El Carmen - Adults Only - All Inclusive?

Yes, an airport shuttle is available. The charge is DOP 14376.39 per vehicle roundtrip.

What are the check-in and check-out times at Excellence El Carmen - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Excellence El Carmen - Adults Only - All Inclusive?

No, this property doesn't have a casino, but Casino Avalon Princess (27-min drive) is nearby.

What is there to do at Excellence El Carmen - Adults Only - All Inclusive and nearby?

Have fun with onsite activities like snorkeling, volleyball, and beach yoga and improve your game at the onsite tennis courts. Additional recreation onsite includes Pilates, volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 6 outdoor swimming pools. Excellence El Carmen - Adults Only - All Inclusive also has 4 poolside bars, 15 bars, and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Excellence El Carmen - Adults Only - All Inclusive?

Yes, there are 12 onsite restaurants, featuring international cuisine.

Does Excellence El Carmen - Adults Only - All Inclusive have rooms with private spa tubs?

Yes, each room has a jetted bathtub.

Does Excellence El Carmen - Adults Only - All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Excellence El Carmen - Adults Only - All Inclusive like?

Excellence El Carmen - Adults Only - All Inclusive is in Uvero Alto. Popular attractions include Macao Beach, which is 17 minutes away by car.

Excellence El Carmen - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Steven, 5-night trip
Verified Hotels.com guest review

8/10 Very good

My Review
The grounds were nice. There were times when the service wasn't so great. I. emailed the spa twice before arriving to make reservations for a service, but they never responded. My friend asked for her luggage to be carried to the front, and they didn't come. We went to the pool near building 15 before they closed at 6 pm, but the bartender was nowhere to be found, and there were no more towels stocked. The restaurant staff was great, and the rooms were nice! The check-in folks were nice as well!
Shanee, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing attention to detail
Mike, 6-night trip
Verified Hotels.com guest review

2/10 Poor

Disappointing Birthday Experience at Excellence El
I visited Excellence El Carmen in the Dominican Republic for my birthday, hoping for a luxurious getaway, but it turned out to be a huge disappointment. Positives: The property is beautiful, with well-manicured grounds and clean facilities. Unfortunately, that’s the only good thing I can say about it. Negatives: 1. Service: The service was inconsistent and lackluster. Room service never arrived despite multiple requests, leaving us frustrated and hungry. 2. Food: The food was terrible. Dishes at The Kitchen Table looked old and unappetizing, almost as if they were artificially made. I became sick after dining at the Spice restaurant, even though I avoided drinking the water entirely. Upgrading to the “Excellence Club” made no difference in food quality. 3. Drinks: The liquor was low-grade and disappointing, far below the standards of a luxury resort. Again, the Excellence Club upgrade added no value here. 4. Cleanliness: There was a roach in my room. For a resort claiming to be high-end, this is unacceptable and speaks to poor attention to detail. 5. Dress Codes: The resort enforces outdated dress codes that feel completely unnecessary and out of touch for a modern vacation experience. 6. Entertainment: The Michael Jackson performance lacked energy and was far from entertaining. 7. Fake Reviews: Be wary of glowing reviews online—they seem fake, likely created by bots. My experience suggests this is a 2-star h
Wil Walker, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

mariluz, 7-night trip
Verified Hotels.com guest review

2/10 Poor

Alphonso, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

good
Yiyu, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

I love that from the moment you step foot onto the property until the time you leave the property, every staff member was kind, approachable and helpful. They have an abundance of daily activities; and restaurants to eat at. My only disappointment was they did not refill our room minibar and fridge daily without me having to call them.
Cheree, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Mojoyinola, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Most of the food was great. Very clean and excellent staff. My wife and I had an excellent time. I would definitely recommend staying here.
Andrew, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very quiet, excellent service!
Iris J Cuadrado, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Alec, 4-night trip
Verified Expedia guest review

6/10 Good

My partner and I stayed at the resort for a week. The good: the resort was very clean and well maintained, there were quite a few things to do and a lot of bars, so you were never too far away from one. The rooms were also very nice, spacious, and the hot tub was a nice touch. The property in general was excellent. There were some annoyances, mainly that the only pool that was actually worth hanging out in was the one with the swim up bar, no one hung out at any of the other ones. Another annoyance was the fact that the swim up bar didn’t have the greatest selection of alcohol. If you want any of the nicer liquors, you’d have to go to one of the side bars, that was definitely annoying. Those were more so annoyances but they weren’t what made me write off this resort. The main issue with the resort, and the reason I won’t be back and can’t recommend it, it’s the food. The food was mediocre at best. There were 3 restaurants that we tried that were fine; Oregano (the Italian place), Spices (the Japanese restaurant), and lobster house (the seafood restaurant). The rest were varying degrees of bad. Bland, under seasoned food, spotty service, and I’m pretty sure I got food poisoning a couple of times. The breakfast buffet was probably the worst though. I don’t know how you mess up breakfast but this place found a way. The other main issue is noise, the shoes they put on are very loud, and even in a far away room with everything closed it’s very loud.
Remus Adrian, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

well kept grounds, good service by staff, adequate amount of restaurants in the resort
Shukhrat, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice
Ramon, 4-night romance trip
Verified Expedia guest review

8/10 Very good

The options for dining were great. Had more dinner options than lunch but the number of restaurants is amazing. The property is very well maintained. Some of the staff are super friendly where others seemed to be put out for no apparent reason. Several of the whirlpools outside did not work but in the seven days we were there they were not fixed. Overall stay was very nice and would recommend to others as a nice place to stay on vacation for any occasion.
Erika, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent service
Verified Travelocity guest review

10/10 Exceptional

Everything about this vacation was perfect, the room, restaurants, shops, lounges, but especially the staff!
Norick, 8-night romance trip
Verified Expedia guest review

8/10 Very good

David Matthew, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Loved the swim up suit! Staff are so friendly!
Michelle, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

This property is beautifully maintained. The staff is amazing. Entertainment was different every night.The options for food are great. Awesome vibes all around.
Yobely, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

The beach was stunning, & the property was a Caribbean paradise. We enjoyed the variety of restaurants & the evening entertainment. The rooms could use a refresh, but we would still book again.
Kimberley, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nicole, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Rouslan, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Vikramjeet, 4-night trip
Verified Expedia guest review