See all properties

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property
Luxury beachfront property with free water park, near Sirenis Aquagames Water Park

Choose dates to view prices

Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
On the beach, white sand, beach cabanas, sun loungers
9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Sauna, hot tub, steam room, body treatments, aromatherapy
Room (THE PINEAPPLE) | Living room
Experience a tropical oasis at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma. Treat yourself to an unforgettable getaway with swim-up bars, a white sand beach, and sun loungers. Enjoy your favorite dishes at the 9 on-site restaurants or relax in style with spa treatments like massages and reflexology.

Reviews

7.2 out of 10
Good

Popular amenities

  • Non-smoking
  • Bar
  • Airport transfer
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 9 restaurants and bar/lounge
  • Full-service spa
  • 9 outdoor pools and lazy river
  • Free water park
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
The current price is CA $672
CA $672 total
includes taxes & fees
Apr 1 - Apr 2

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Standard With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Standard With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room Superior With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Room Superior With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Premium With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Premium With Pool View

  • Sleeps 4

View all photos for Family Suite -6 Guests- With Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -6 Guests- With Sea View

  • Sea view
  • Sleeps 6
  • 1 Double Sofa Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Family Suite -5 Guests- Superior With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -5 Guests- Superior With Pool View

  • Sleeps 5

View all photos for Suite Junior

Premium bedding, free minibar, in-room safe, individually decorated

Suite Junior

  • Sleeps 5

View all photos for Suite Super With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Super With Pool View

  • Sleeps 5

View all photos for Suite Superior With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Superior With Garden View

  • Sleeps 5

View all photos for Quadruple Suite Deluxe With Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Suite With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite With Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Suite With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
Mini-golf

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

  • Pool
  • Free breakfast
  • Spa
  • Pet-friendly
7.8 out of 10, Good, 1,762 reviews
The price is CA $693
CA $693 total
includes taxes & fees
Apr 21 - Apr 22
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Uvero Alto, Punta Cana, 23000

What's nearby

  • Sirenis Aquagames Water Park - 6 min drive - 2.7 km
  • Macao Beach - 11 min drive - 8.5 km
  • Cana Bay Golf Club - 17 min drive - 14.6 km
  • Iberostar Golf Course - 22 min drive - 19.9 km
  • Arena Gorda Beach - 22 min drive - 18.2 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 34 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Lobby Bar - ‬5 min drive
  • ‪Carnival - ‬11 min walk
  • ‪Spoon - ‬17 min walk
  • ‪Wink - ‬17 min walk
  • ‪Mike's Coffee & Tea By Ocean Hotels - ‬6 min drive

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma, you can spend time at the beach enjoying cabanas, beach umbrellas, and sun loungers, plus you'll be within a 10-minute drive of Sirenis Aquagames Water Park. There's plenty of fun with the 9 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and reflexology. Zest, one of 9 restaurants, serves Mediterranean cuisine and is open for breakfast and lunch. Other highlights at this luxurious property include a lazy river, a free kid's club, and a poolside bar. Fellow travelers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 460 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 9 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Lazy river
  • Playground
  • Free supervised childcare/activities
  • Children's menu
  • Changing table
  • Bed rails

What to do

  • On the beach
  • Fitness classes
  • Archery
  • Snorkeling
  • Shopping
  • Pool table
  • Ecotours nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • 9 outdoor pools
  • Free water park
  • Full-service spa
  • Lazy river
  • Hot tub
  • Sauna
  • Steam room
  • Waterslide
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Children's dinnerware
  • Highchair

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Zest - This restaurant specializes in Mediterranean cuisine and serves breakfast and lunch. A children's menu is available.
Zest Character Breakfast - This theme restaurant serves breakfast only. A children's menu is available. Open select days.
Fresco Bar & Grill - This poolside restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Kitchen 23 by Le Chic - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.
BRGRS.PH - This theme restaurant serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
MONETIZATION_ON

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 80 per person (one way)

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offer free cancellation for a full refund?

Yes, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, there are 9 outdoor pools and a children's pool.

Are pets allowed at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, an airport shuttle is available. The charge is USD 80 per person one way.

What are the check-in and check-out times at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon.

Is there an onsite casino at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, this property doesn't have a casino, but Casino Avalon Princess (22-min drive) is nearby.

What is there to do at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma and nearby?

Have fun with onsite activities like archery and snorkeling. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 9 outdoor swimming pools. Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma also has a lazy river and a sauna, as well as a steam room and beach cabanas.

Are there restaurants at or near Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, there are 9 onsite restaurants, featuring alfresco dining and Mediterranean cuisine.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma like?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is located on the waterfront in Uvero Alto. Popular attractions include Macao Beach, which is 11 minutes away by car.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

7.2

Good

8.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Lisa, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Katiusca, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

Not coming back ever!
I visited this resort a few years ago and it has greatly declined. The pros are the staff, every single staff was friendly and helpful. The facility itself is very child friendly, there are plenty of things for kids to do. The cons…. There is nothing gourmet about the food. There are items missing at every single restaurant we went to. At Fresco we ordereda dominican chimi burger. There was no coleslaw, no dominican bun! It was a regular burger on a sesame seed bun with lettuce, tomatoes and uncooked onions. There was no croutons for the Cesar salad as noted on their menu. No grilled shrimp skewers. At the Italian restaurant no crème brûlée. No gnocchi… at WokWokno also missing dishes off the menu. I ordered a martini I never received even though I reminded the staff 3 times. Room service was not good. The second time we ordered room service it took almost 90 minutes for our food to come and that was after we called to check on the order 60 mins after placing our order. At the buffet there were no bowls for cereal or oatmeal. The tables weren’t bussed so there was a shortage of tables. The plates keep running out. Its like no one was managing the place. And the worst part was the small amount of lounge chairs around the pool. Such a huge resort and there were literally about 100 chairs if that. With plenty of space for more chairs. Familles , like ours resorted to placing towels on the concrete and sitting on that. Diff to make reservations at half empty restaurants
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Leonardo, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Ivelis, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

6-night family trip
Verified Hotels.com guest review

8/10 Very good

3-night family trip
Verified Hotels.com guest review

8/10 Very good

Muy bien, los señores Gladys y Cristian del aréa del buffet son excelentes anfitriones.
Wander, 2-night family trip
Verified Hotels.com guest review

6/10 Good

TIM, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Delfina, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Horrible place. Never been to such a bad resort. No food served on the beach at all, drinks disgusting or nothing you ask for. Service is zero, food in the buffet is stale, waiters work like snails. If you want to get a stomach bug , then this is the place for you!
Olga, 9-night family trip
Verified Expedia guest review

6/10 Good

While they are upgrading the property in spme areas, other areas are suffering. Our room wasn't as clean as it should have been, and we had bed bugs in one bed, and that issue took 2 days to resolve. Feels like this resort is ok, but it could be great....
Andrew, 7-night family trip
Verified Expedia guest review

6/10 Good

Hi I have stayed last year in Bahia and the year before at Riu Bavaro, I would rate Bahi and Riu 5 stars as the quality of service much higher compared to Nickelodeon, there are no supervisors on ground, the tables were just wash with piece of cloth from table to table without any sanitizer!! All family members including myself get virus with sever pain in stomach. However the water park was good for the kids,
Mohammed, 10-night family trip
Verified Expedia guest review

6/10 Good

The area around the swimming pool is unbelievable slippery. We witnessed a mother with a child taking a dangerous fall. They have to correct that yesterday, it's an irresponsibility.
Miguel Rothmann, 4-night family trip
Verified Expedia guest review

2/10 Poor

JOVAN P, 4-night trip
Verified Orbitz guest review

6/10 Good

El hotel está bien, pero le hace falta mucho mantenimiento. Pedí un pastel para el cumpleaños de mi hija, que cumplía seis, llegó con un número 4 y otro nombre. En Aquanick en el río lento solo había 3 flotadores para todos los usuarios. Los aspersores, prendidos desde las 8 pm, te mojan al intentar pasar por los pasillos peatonales. La comida es lo PEOR, imposible comer saludable, hasta las verduras tienen mantequilla. Aunque sé que no pague por un servicio como el de Disney, hubiera preferido no gastar en este y mejor usar mi dinero en una experiencia de mejor calidad. Yo no vuelvo a esta propiedad, ni a ninguna del grupo.
ANA SOFIA, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

My nice have fun in her birthday party. Was the best birthday.
Yeiron, 2-night family trip
Verified Expedia guest review

2/10 Poor

First, there were significant sanitation issues at this hotel. Several guests, including myself, experienced symptoms consistent with possible E. coli contamination, which I suspect came from poor hygiene practices at the hotel's food facilities and water sources. This not only caused discomfort, but also resulted in serious health concerns. It is unacceptable that such conditions continue to exist, especially at an all-inclusive resort where hygiene and safety should be the top priority. Furthermore, the management team demonstrated an alarming lack of customer service skills. Despite several attempts by guests to raise concerns about health issues and unsatisfactory service, I was met with indifference and a lack of professionalism. It is clear that management does not prioritize guest concerns or provide adequate support when issues arise. This complete disregard for customer satisfaction only added more frustration and disappointment to my stay. As a result of the unsanitary conditions and poor service, I was forced to spend additional money to change hotels. We moved to the Bahia Principe Fantasia, which turned out to be a far superior hotel in every respect. The difference between the two hotels could not have been more apparent. Bahia Principe Fantasia offered excellent service, clean and safe facilities, and a level of professionalism that Nickelodeon Punta Cana completely lacked. I must emphasize that, based on my experience, this is one of the worst hotels I have
Anna, 9-night family trip
Verified Expedia guest review

10/10 Exceptional

Great hotel, we had an amazing time staying here. It’s not easy maintaining a resort this size and the people at Nickelodeon do a great job in catering to their visitors.
Jan, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Nancy, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing staff and service! Property was well maintained. Delicious food, great drinks, nice pools nice beach!
Ibrahim, 7-night family trip
Verified Expedia guest review

8/10 Very good

A Great Family-Friendly Resort with Room for Improvement We had a wonderful 10-day stay at the Nickelodeon Resort, which is overall a fantastic option for families. The resort offers plenty of activities to keep kids entertained, and the property itself is relatively new, with luxurious and comfortable suite options that make for a relaxing stay. There are numerous food options, and most of the meals were delicious. The staff deserves a special mention for being exceptionally helpful and friendly throughout our visit. However, there are a few areas that could use improvement. The check-in process was slow and inefficient, which was a bit of a rough start. Additionally, the room toiletries were not refreshed regularly; we had to call multiple times just to get basics like soap refilled. Dining at the fine-dining restaurants can be a challenge, as it sometimes takes a long time to get a table, and food can take 30-40 minutes to arrive, which can be frustrating. Food hygiene is another concern. Unfortunately, some members of our group caught a stomach bug, which we suspect was from the food or drinks. This is something the resort should address to ensure the safety and well-being of guests. Despite these issues, the overall experience was very positive, and the kids had a blast. With a bit more attention to detail, this resort could be exceptional.
Muttee, 10-night family trip
Verified Expedia guest review

8/10 Very good

Nilvek, 5-night trip
Verified Expedia guest review

4/10 Fair

The resort was half empty, yet the pool bar ran out of tequila and there were no pool towels available after 3 pm. The only option for breakfast was the buffet. Each restaurant closed for one day yet it was not indicated which closed on what day. Restaurants opened at 5:30 pm but it was first come first eat. So if we arrived at 6 pm, we were told to come back at 8 pm. The spacewalker restaurant was the only one that took reservations. The room was cleaned daily and most of the resort was clean. However it was clearly showing signs of neglect (loose pool tiles), loose handles on patio doors that didn’t lock, general wear and tear. Most bothersome was the noise in the hallways… people talking (not overly loud) could easily be heard, meaning the doors/walls had little sound barrier. Too many little things not up to par for a 5 star resort.
Lisa, 7-night family trip
Verified Expedia guest review

2/10 Poor

Isn’t worth it for just a waterpark with statues
I would say save your money and go to any other nice all inclusive food with a waterpark, because this was not it. The amount we spent for basically sub par food and just a waterpark wasn’t worth it. We’d be better off staying at a great wolf lodge and eating some great food nearby that. The amount you pay for flights,traveling and then the resort itself isn’t worth the cost. I would say Cancun has better service (staff is more friendly and goes out of their way to accommodate you). The shows in the evening are better. The food is better there as well.
5-night family trip
Verified Hotels.com guest review