A Great Family-Friendly Resort with Room for Improvement
We had a wonderful 10-day stay at the Nickelodeon Resort, which is overall a fantastic option for families. The resort offers plenty of activities to keep kids entertained, and the property itself is relatively new, with luxurious and comfortable suite options that make for a relaxing stay.
There are numerous food options, and most of the meals were delicious. The staff deserves a special mention for being exceptionally helpful and friendly throughout our visit.
However, there are a few areas that could use improvement. The check-in process was slow and inefficient, which was a bit of a rough start. Additionally, the room toiletries were not refreshed regularly; we had to call multiple times just to get basics like soap refilled.
Dining at the fine-dining restaurants can be a challenge, as it sometimes takes a long time to get a table, and food can take 30-40 minutes to arrive, which can be frustrating. Food hygiene is another concern. Unfortunately, some members of our group caught a stomach bug, which we suspect was from the food or drinks. This is something the resort should address to ensure the safety and well-being of guests.
Despite these issues, the overall experience was very positive, and the kids had a blast. With a bit more attention to detail, this resort could be exceptional.