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Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property
Luxury beachfront property with free water park, near Sirenis Aquagames Water Park

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Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
Premium bedding, free minibar, in-room safe, individually decorated
Pool Super Villa | View from room
9 outdoor pools, pool umbrellas, sun loungers
Lobby lounge
Experience a tropical oasis at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma. Treat yourself to an unforgettable getaway with swim-up bars, a white sand beach, and sun loungers. Enjoy your favorite dishes at the 9 on-site restaurants or relax in style with spa treatments like massages and reflexology.

Reviews

7.2 out of 10
Good

Popular amenities

  • Non-smoking
  • Bar
  • Airport transfer
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 9 restaurants and bar/lounge
  • Full-service spa
  • 9 outdoor pools and lazy river
  • Free water park
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
The current price is CA $437
CA $437 total
includes taxes & fees
May 26 - May 27

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Standard With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Standard With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room Superior With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Room Superior With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Premium With Pool View

Living area

Suite Premium With Pool View

  • Sleeps 4

View all photos for Family Suite -6 Guests- With Sea View

Living room

Family Suite -6 Guests- With Sea View

  • Sea view
  • Sleeps 6
  • 1 Double Sofa Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Family Suite -5 Guests- Superior With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -5 Guests- Superior With Pool View

  • Sleeps 5

View all photos for Suite Junior

Premium bedding, free minibar, in-room safe, individually decorated

Suite Junior

  • Sleeps 5

View all photos for Suite Super With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Super With Pool View

  • Sleeps 5

View all photos for Suite Superior With Garden View

Living room

Suite Superior With Garden View

  • Sleeps 5

View all photos for Quadruple Suite Deluxe With Sea View

Living room

Quadruple Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Suite With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite With Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Suite With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
Mini-golf

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

  • Pool
  • Free breakfast
  • Spa
  • Pet-friendly
8.0 out of 10, Very good, 1,826 reviews
The price is CA $653
CA $653 total
includes taxes & fees
May 26 - May 27
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort
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About the area

Map
Uvero Alto, Punta Cana, 23000

What's nearby

  • Sirenis Aquagames Water Park - 8 min drive - 3.6 km
  • Macao Beach - 12 min drive - 9.6 km
  • Cana Bay Golf Club - 21 min drive - 16.8 km
  • Iberostar Golf Course - 22 min drive - 21.0 km
  • Arena Gorda Beach - 27 min drive - 19.7 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 34 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Lobby Bar - ‬5 min drive
  • ‪Carnival - ‬11 min walk
  • ‪Spoon - ‬17 min walk
  • ‪Wink - ‬17 min walk
  • ‪Mike's Coffee & Tea By Ocean Hotels - ‬6 min drive

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma, you can spend time at the beach enjoying cabanas, beach umbrellas, and sun loungers, plus you'll be within a 10-minute drive of Sirenis Aquagames Water Park. There's plenty of fun with the 9 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and reflexology. Zest, one of 9 restaurants, serves Mediterranean cuisine and is open for breakfast and lunch. Other highlights at this luxurious property include a lazy river, a free kid's club, and a poolside bar. Fellow travelers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 460 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 9 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Lazy river
  • Playground
  • Free supervised childcare/activities
  • Children's menu
  • Changing table
  • Bed rails

What to do

  • On the beach
  • Fitness classes
  • Archery
  • Snorkeling
  • Shopping
  • Pool table
  • Ecotours nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • 9 outdoor pools
  • Free water park
  • Full-service spa
  • Lazy river
  • Hot tub
  • Sauna
  • Steam room
  • Waterslide
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Children's dinnerware
  • Highchair

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Zest - This restaurant specializes in Mediterranean cuisine and serves breakfast and lunch. A children's menu is available.
Zest Character Breakfast - This theme restaurant serves breakfast only. A children's menu is available. Open select days.
Fresco Bar & Grill - This poolside restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Kitchen 23 by Le Chic - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.
BRGRS.PH - This theme restaurant serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 80 per person (one way)

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offer free cancellation for a full refund?

Yes, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, there are 9 outdoor pools and a children's pool.

Are pets allowed at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, an airport shuttle is available. The charge is USD 80 per person one way.

What are the check-in and check-out times at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon.

Is there an onsite casino at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, this property doesn't have a casino, but Casino Avalon Princess (22-min drive) is nearby.

What is there to do at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma and nearby?

Have fun with onsite activities like archery and snorkeling. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 9 outdoor swimming pools. Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma also has a lazy river and a sauna, as well as a steam room and beach cabanas.

Are there restaurants at or near Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, there are 9 onsite restaurants, featuring alfresco dining and Mediterranean cuisine.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma like?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is located on the waterfront in Uvero Alto. Popular attractions include Bavaro Beach, which is 33 minutes away by car.

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Reviews

7.2

Good

8.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Food
Children
Service staff
Room
Water park
Restaurant
Recreation
Family friendly
Beach
Room service

Reviews

10/10 Exceptional

María Dolores, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Jeanneth, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

downgraded our room without adjusting price

When we arrived we were told that the room that we booked is not available (swank suite with plunge pool with a big patio, bath tub and room devider) and instead we were sent to one room with the shower, no tub, swim up but not a private plunge pool and not even wrap around pool. We wanted the room we selected specifically for privacy as we have a son with autism and tub, room divider and private plunge pool was critical. We were not refunded for the room downgrade, and we wanted to get a refund however property did not want to refund us a difference in price which was over 1000$
Oleksii, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

IRFAN, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

This place is definitely not worth anything don't waste your money go someplace else the food stinks the service is poor all their English is poor the place is really big and the service to get you from place to place it's horrible the food is terrible and it's hard to make a reservation in their restaurants and if you do the food stinks anyway don't waste your money like I did
George Arthur, 7-night family trip
Verified Expedia guest review

2/10 Poor

Would not recommend. If you booked consider cancelling. Service- Awful. Make little effort to help with any issues. Amenities- Room- not very clean, spots of dried feces on floor in bathroom of first room and it stunk! Room was changed. It was also too small (booked flat for 3 adults/ 2 kids) they gave us a room with 1 king bed and 1 twin pull out sofa. They said it was in same category. Had to bring in roller bed for first night but again this occupied about 40 minuts on day one to accomplish. Limited seating pool, beach, water park. Many people sitting on concrete around pool or on sand. Booked Cabana at water park with concerge, arrived at park to hear it was never booked. Worker said "you sould not book with concierge but directly through him" Even said he would beat the price. Just so distasteful Booked cabana by beach arrived and was told it was never booked. They gave us one but someone had alerady took chairs to use and they did nothing about it. Had to spend another 45 minutes arguing for a refund. No sense of management or cohesiveness in the entire resort. Met to lodge several complaints, time was wasted. No one communication among staff making for a frustrating and poor experience overall. Food- Poor quality, limited options. Buffet was boarderline inedible. Restaurants were good but they make it difficult to reserve. You have to log on at exactly 9:00 to book along with every other person on the resort and once its booked too bad.
Nicole, 5-night family trip
Verified Orbitz guest review

8/10 Very good

Musarrat, 7-night trip
Verified Expedia guest review

2/10 Poor

Ronald Emanuel, 3-night trip
Verified Expedia guest review

4/10 Fair

The service is absolutely nonexistent at this hotel, never experienced this at an all inclusive resort and have stayed at many. Not enough chairs by the beach or pool, it's a constant fight to get chairs. The grounds are beautiful. Management needs to completely change for us to ever consider going back.
Monika, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Absolutely loved this resort! The staff was amazing, food was great and the entertainment was fantastic!
Jacqueline, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The property is beautiful
Jose, 5-night family trip
Verified Expedia guest review

8/10 Very good

Erin Lynn, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful place
Maria, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The kids love the hotel
Rosa, 2-night family trip
Verified Expedia guest review

2/10 Poor

Anne Marie, 6-night trip
Verified Expedia guest review

2/10 Poor

Food was terrible couldn’t get in on any reservations for the restaurant even it was only two of us me and my daughter didn’t have the rooom I paid for
Bernard, 3-night trip
Verified Expedia guest review

4/10 Fair

We arrived at the hotel on Wednesday and were immediately impressed. The cleanliness was top-notch, and the staff—both at the front desk and in housekeeping—were incredibly accommodating and friendly. The security was also excellent, ensuring that only guests with valid passes could enter, which made us feel very safe.Unfortunately, our trip took a turn for the worse on Valentine’s Day when both my husband and I came down with a terrible stomach bug. This was especially difficult for me as I’m 15 weeks pregnant, and I experienced severe nausea, vomiting, stomach pain, and diarrhea. While my symptoms lasted about 24 hours, my husband was sick for an entire day. We were essentially out of commission for most of our stay, which was supposed to be a seven-day getaway. As for the activities, the hotel is definitely geared toward kids, which was great. My children (ages 4 and 6) had a fantastic time in the pools and water play areas. However, one of the biggest disappointments was the event schedule. Several events, including Dominican Night, were advertised but then canceled at the last minute. After dinner, there weren’t many engaging activities for families, so we often found ourselves wondering what to do next. While the live music was enjoyable, it felt repetitive after a while.Regarding the food, my husband and I were extremely cautious after getting sick and barely ate. the lack of hygiene, inconsistent event scheduling, and disappointing service at the waterpark bar really
Anna, 6-night family trip
Verified Expedia guest review

6/10 Good

Staff is not pleasant, I think it’s related to their culture
Juan Pedro Castaneda, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Katiusca, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The overall experience was great
Rodrigo J, 4-night family trip
Verified Expedia guest review

6/10 Good

Pajama jam is not worth paying. The characters only come out for 20 minutes and they rush everyone to take pictures and before someone is done, they are calling someone else. Very disappointing
Jeurina, 2-night family trip
Verified Expedia guest review

8/10 Very good

The people working for the pajama jam need to relax. They give you 1 second to take a picture and when my mother was getting up to take a picture with my daughter they were calling the next family. A way too expensive experience for the way that they treat you. To be honest it is not worth it. It was 8 in our group. We paid a lot of money to be rushed.
Jeurina, 2-night family trip
Verified Expedia guest review

2/10 Poor

Never more , staff not kindly the only nice when u pay something
Octavio, 4-night family trip
Verified Expedia guest review

4/10 Fair

Not coming back ever!

I visited this resort a few years ago and it has greatly declined. The pros are the staff, every single staff was friendly and helpful. The facility itself is very child friendly, there are plenty of things for kids to do. The cons…. There is nothing gourmet about the food. There are items missing at every single restaurant we went to. At Fresco we ordereda dominican chimi burger. There was no coleslaw, no dominican bun! It was a regular burger on a sesame seed bun with lettuce, tomatoes and uncooked onions. There was no croutons for the Cesar salad as noted on their menu. No grilled shrimp skewers. At the Italian restaurant no crème brûlée. No gnocchi… at WokWokno also missing dishes off the menu. I ordered a martini I never received even though I reminded the staff 3 times. Room service was not good. The second time we ordered room service it took almost 90 minutes for our food to come and that was after we called to check on the order 60 mins after placing our order. At the buffet there were no bowls for cereal or oatmeal. The tables weren’t bussed so there was a shortage of tables. The plates keep running out. Its like no one was managing the place. And the worst part was the small amount of lounge chairs around the pool. Such a huge resort and there were literally about 100 chairs if that. With plenty of space for more chairs. Familles , like ours resorted to placing towels on the concrete and sitting on that. Diff to make reservations at half empty restaurants
4-night family trip
Verified Hotels.com guest review