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Hotel New Otani Tokyo The Main

4.5 star property
Hotel with 20 restaurants, near Tokyo Imperial Palace

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel New Otani Tokyo The Main

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View from property
The Main room Premium Deluxe Room, Smoking
Treatment room
4 bars/lounges
VIP Access

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Airport transfer
  • Bar
  • Free parking
  • Pool
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • 20 restaurants and 4 bars/lounges
  • Breakfast available
  • Seasonal outdoor pool
  • Room service
  • 3 coffee shops/cafes
  • Babysitting
  • Business center
  • Meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Garden
For families
  • Children stay free
  • Babysitting (surcharge)
  • Refrigerator
  • Television
  • Garden
  • Daily housekeeping
The price is CA $410
CA $518 total
includes taxes & fees
Jan 7 - 8 Jan 2025

Room options

Available filters for rooms
Showing 35 of 35 rooms

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

View from room

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Down duvet
Shower/tub combination
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Down duvet
Shower/tub combination
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Down duvet
Shower/tub combination
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Quality Double Non-smoking

Down comforters, in-room safe, individually furnished, desk

The Main Quality Double Non-smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Down duvet
Shower/tub combination
Bathrobes
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for The Main Standard Twin, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Down duvet
Shower/tub combination
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Down duvet
Shower/tub combination
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
  • 76 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down comforters, in-room safe, individually furnished, desk

The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Down duvet
Shower/tub combination
Bathrobes
  • 26 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Deluxe Triple Room, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Triple Room, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Day bed
Blackout drapes/curtains
Shower/tub combination
  • 45 sq m
  • City view
  • Sleeps 5
  • 2 Twin Beds

View all photos for The Main Standard Twin, Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin, Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main room Premium Deluxe Room, Smoking

The Main room Premium Deluxe Room, Smoking

The Main room Premium Deluxe Room, Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Down duvet
Shower/tub combination
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 5
  • 2 Large Twin Beds OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for The Main Deluxe King, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe King, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Down duvet
Shower/tub combination
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard King, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard King, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Down duvet
Shower/tub combination
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Down duvet
Shower/tub combination
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking | Living area

The Main Junior Suite double, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
  • 71 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Down duvet
Shower/tub combination
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Down duvet
Shower/tub combination
Bathrobes
  • 26 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down comforters, in-room safe, individually furnished, desk

The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Down duvet
Shower/tub combination
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Shin Edo Standard Double Room

Down comforters, in-room safe, individually furnished, desk

The Main Shin Edo Standard Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Shin Edo Deluxe Double Room

Down comforters, in-room safe, individually furnished, desk

The Main Shin Edo Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Standard Twin Room

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for The Main Deluxe Double Room

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Quality Double Room

Down comforters, in-room safe, individually furnished, desk

The Main Quality Double Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Deluxe Twin Room

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for The Main Standard King Room

Down comforters, in-room safe, individually furnished, desk

The Main Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Standard Room Bed Any

Down comforters, in-room safe, individually furnished, desk

The Main Standard Room Bed Any

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for The Main Shin Edo Single Room

Coffee and/or coffee maker

The Main Shin Edo Single Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Shin Edo Deluxe Twin Room

Down comforters, in-room safe, individually furnished, desk

The Main Shin Edo Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for The Main Deluxe Triple Room

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for The Main Shin Edo Standard Twin Room

Down comforters, in-room safe, individually furnished, desk

The Main Shin Edo Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for The Main Deluxe Double Room For 3 People

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Double Room For 3 People

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for The Main Junior Suite (Bed Type Cannot Be Specified)

Down comforters, in-room safe, individually furnished, desk

The Main Junior Suite (Bed Type Cannot Be Specified)

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for The Main Junior Suite Twin

Down comforters, in-room safe, individually furnished, desk

The Main Junior Suite Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for The Main Junior Suite Double

Interior

The Main Junior Suite Double

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Deluxe Twin Room For 3 People

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin Room For 3 People

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Similar properties

Japanese garden

Hotel New Otani Tokyo Garden Tower

Spa
Airport transfer
Free parking
Internet access
9.0 out of 10, Wonderful, (1003)
The price is CA $346
CA $438 total
includes taxes & fees
Jan 6 - 7 Jan 2025
Hotel New Otani Tokyo Garden Tower
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About the area

Map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo The Main, Tokyo, 102-8578

What's nearby

  • Tokyo Imperial Palace - 1 min drive - 1.4 km
  • Tokyo Midtown - 3 min drive - 2.6 km
  • Tokyo Tower - 3 min drive - 3.2 km
  • Nippon Budokan - 4 min drive - 3.2 km
  • Shinjuku Gyoen National Garden - 4 min drive - 3.6 km

Getting around

  • Haneda Airport (HND) - 43 min drive
  • Narita Intl. Airport (NRT) - 77 min drive
  • Yotsuya Station - 12 min walk
  • Ichigaya Station - 21 min walk
  • Shinanomachi Station - 26 min walk
  • Fukuma Station - 12 min walk
  • Kojimachi Station - 12 min walk
  • Akasaka-Mitsuke Station - 13 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪フレッシュネスバーガー - ‬11 min walk
  • ‪SATSUKI - ‬4 min walk
  • ‪維新號赤坂店 - ‬11 min walk
  • ‪ガンシップ - ‬4 min walk
  • ‪VIEW & DINING THE Sky - ‬4 min walk

About this property

Hotel New Otani Tokyo The Main

Hotel New Otani Tokyo The Main puts you just a 5-minute drive from Tokyo Imperial Palace and Tokyo Tower. You can splash around at the seasonal outdoor pool, visit one of the 20 restaurants for a bite to eat, or unwind with a drink at one of the 4 bars/lounges. Also, Shibuya Crossing and Nippon Budokan are just a 5-minute drive away. Fellow travelers say great things about the helpful staff and location. Public transportation is just a short walk: Fukuma Station is 12 minutes and Kojimachi Station is 12 minutes.

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 554 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
    • Late check-in subject to availability
    • Minimum check-in age: 20
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
    • Breakfast is not included in the breakfast rates for children 0-5 years old, and can be requested onsite for the listed child breakfast fee.
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 20
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle from 8:30 AM to 7:00 PM*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • 20 restaurants
  • 4 bars/lounges
  • 3 coffee shops
  • Room service

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)
  • Grocery/convenience store
  • Bed rails

What to do

  • Shopping

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (269 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 1964
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Seasonal outdoor pool
  • Vegetarian dining options
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Accessible airport shuttle

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Bathrobes and slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Deep soaking bathtub
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 3680 to 8855 for adults, and JPY 3220 to 5175 for children
  • Airport shuttle service is offered for an extra charge of JPY 3600 per person (one-way)

Renovations and closures

This property is closed from January 13 2025 to January 14 2025 (dates subject to change).
The property will be renovating from February 3 2025 to February 4 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 6 and 12 costs JPY 1800 (one-way)

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from July 20 to September 01

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Extra beds are not available for children age 3 and younger.

Also known as

Hotel New Otani
Hotel New Otani Tokyo
Hotel Tokyo New Otani
New Hotel Otani Tokyo
New Otani
New Otani Hotel Tokyo
New Otani Tokyo
Otani Tokyo Hotel
Tokyo New Otani
Tokyo New Otani Hotel
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Tokyo Garden Hotel
Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Frequently asked questions

Is Hotel New Otani Tokyo The Main currently open?
This property is closed from January 13 2025 to January 14 2025 (dates subject to change).
Does Hotel New Otani Tokyo The Main offer free cancellation for a full refund?
Yes, Hotel New Otani Tokyo The Main does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel New Otani Tokyo The Main?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Hotel New Otani Tokyo The Main?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel New Otani Tokyo The Main?
Yes, there's free self parking.
Is airport shuttle service offered by Hotel New Otani Tokyo The Main?
Yes, an airport shuttle is available from 8:30 AM to 7:00 PM. The charge is JPY 3600 per person one-way.
What are the check-in and check-out times at Hotel New Otani Tokyo The Main?
Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. Check-out time is noon.
What is there to do at Hotel New Otani Tokyo The Main and nearby?
Hotel New Otani Tokyo The Main has 4 bars and a seasonal outdoor pool, as well as a garden.
Are there restaurants at or near Hotel New Otani Tokyo The Main?
Yes, there are 20 onsite restaurants.
Does Hotel New Otani Tokyo The Main have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Hotel New Otani Tokyo The Main like?
Hotel New Otani Tokyo The Main is in Chiyoda, a short 1-minute walk from Hotel New Otani Tokyo. The local area is considered walkable as well as being good for shopping.

Hotel New Otani Tokyo The Main Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

SILVIA, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay. Service is amazing.
Hidehito, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

William, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Clive, 7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

There are a lot of great locations in Tokyo and I
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

HIROMI, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Hisako, 13-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful Couple's Retreat
Our stay was amazing! We visited for our honeymoon and got the Japanese style Cyprus bath room. The beds were comfortable. We ordered late night in room dining that included ramen and a couples massage. The gardens were gorgeous and wonderful to walk through before we started our day. We highly recommend visiting this beautiful hotel.
Alexander, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Carmel, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Scott, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice stay in Tokyo
We really liked this hotell. Nice staff, the room was big with really nice view. Rather close to different stations. Lovely Japanese garden. It was easy to get taxis just outside.
Carola, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Laundry services were way too expensive. I do not recommend using the hotel services.
Stephon, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Stunning hotel
Very nice classic hotel, I can warmly recommend a stay at Hotel New Otani Tokyo
Deluxe room
Garden waterfall, the main in back ground
John, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

William, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Beware of Authority Payments
The hotel is massive but of very high standard. We currently have a major payments issue with the hotel . on your arrival we were required to make an authority payment of 600,000 yen which was to cover the cost of the room and any incidentals that you may spend during your stay. on checking out our bill was 450,000 yen and we were told the 600,000 yen would be reversed. Six days later not only is the 600,000 yen on my credit card but also the 450,000 yen. Of course it is very difficult to contact anyone to get the problem resolved. Totally unacceptable and i am sure it will take many more days to sort out. It is disappointing as the reservation staff on our departure had no idea on to reverse the 600,000 yen but said they would fix it.
Laurence, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel to stay in!
It’s a great experience overall. The service, the staff and hotel are amazing. We got a room with a 3rd bed since we have 2 children, but the 3rd bed took a lot of space. The pillows could be a bit more fluffy. The room service is excellent. They always made up our room. It always felt nice to rest after walking 10K steps a day.
5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Five Stars!
The staff was amazing. Hotel service was definitely high end. There are 31 different restaurants in the hotel properties and a lot of clothing and jewelry stores in the lower levels - a veritable city beneath the city. We booked the rates with breakfast which was well worth it. All the restaurants had something a little different. Try the garden restaurant first… you will get to see the beautiful garden on site. Location is great close walk to the subway and a lot of eating and drinking areas close by - also a whisky and watch store (Shellman) for the enthusiasts - but there are cabs in front of hotel at all times of the day and night. I can’t say enough about the staff… everyone’s job seemed to be about making our stay perfect - which it was. I highly recommend the Hotel New Otani! We will be back!
emmanuel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Josue, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel for the city explorer that wants to see more than only the shops in Ginza. Excellent water pressure in the shower. I would choose this hotel again just for that reason.
Excellent water pressure
Amenities :)
Waterfall
Jan, 7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kamal Dine, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Xavier, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Joseph, 7-night trip
Verified Expedia guest review

8/10 Very good

Expensive and pool was closed which was very disappointing in 90plus degree weather
Rhea, 1-night family trip
Verified Expedia guest review