2/10 Poor
14 Nov 2024
GO ANYWHERE BUT HERE!
DO NOT STAY HERE!!! I REPEAT. DO NOT STAY HERE !!
I booked this hotel because we were coming from Los Angeles, to see the cardinals play over the weekend. It took me almost 7 hours to drive. As soon as we get to the hotel, the carpet just by the elevators had dried up dog poop on the floor. You can tell its been there a while because it was absolutely dry and almost white in color (i have dogs, so im familiar with dog poops unfortunately). Okay. We got passed that, started walking to our room. Noticed all these notices posted on doors, didnt pay no mind at all. As soon as we got to the room, first thing i noticed was the kicked in dishwasher that was left in the room, then walked a couple more steps to find roaches in the living room area and bedroom dresser next to the bed and TV.
I swear i could not rush my kids out of that room fast enough. I took a picture of the roaches, walked back to the front desk and the receptionist had the worst attitude ever. She responded with "so what do you wanna do then?". I asked if there was rooms, no. So, i asked for a refund and left that dump. This hotel doesnt deserve the 7.something rating it has on the hotel apps. Save your time and money. Go anywhere but here
Kimberly
Kimberly, 1-night family trip
Verified Hotels.com guest review