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Viola Royal Hotel & Spa

4.0 star property
Step into an oasis of relaxation by treating yourself to rejuvenating massages and serene moments by Hoan Kiem Lake.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Viola Royal Hotel & Spa

Lobby
30-inch LCD TV with cable channels, TV
Family Room | Minibar, in-room safe, desk, blackout drapes
Deluxe Double Room, 1 Queen Bed, Balcony, City View | Balcony
Front of property

Reviews

8.4 out of 10

Very good

Popular amenities

  • Airport transfer
  • Non-smoking
  • Spa
  • Air conditioning
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Sauna
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • Airport shuttle
  • Area shuttle
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Single Room, 1 Twin Bed

Minibar, in-room safe, desk, blackout drapes

Superior Single Room, 1 Twin Bed

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
Free bottled water
  • 183 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room, 1 Queen Bed, Balcony, City View

Deluxe Double Room, 1 Queen Bed, Balcony, City View | Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Queen Bed, Balcony, City View

Highlights

Balcony
Air conditioning
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 Bedroom

Deluxe Double Room, 1 Bedroom | Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Bedroom

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Minibar, in-room safe, desk, blackout drapes

Family Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
Free bottled water
  • 237 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Bed

View all photos for Junior Suite (with Window)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (with Window)

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
Free bottled water
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About the neighborhood

Map
06 Luong Ngoc Quyen St., Hoan Kiem Dist., Hanoi

What's nearby

  • Quan Chuong Gate - 4 min walk - 0.4 km
  • Hanoi Old Town Night Market - 5 min walk - 0.5 km
  • Thang Long Water Puppet Theatre - 6 min walk - 0.5 km
  • Hoan Kiem Lake - 7 min walk - 0.7 km
  • Ho Chi Minh Mausoleum - 4 min drive - 3.6 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 36 min drive
  • Hanoi Gia Lam Station - 5 min drive
  • Hanoi Long Bien Station - 10 min walk
  • Hanoi Railway Station - 26 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Era Restaurant - ‬1 min walk
  • ‪New Day Restaurant - ‬1 min walk
  • ‪Hải Sản - Sea Food - ‬1 min walk
  • ‪Old Corner Coffee Bar - ‬1 min walk
  • ‪Blues Cafe Pub - ‬1 min walk

About this property

Viola Royal Hotel & Spa

Viola Royal Hotel & Spa offers a great location, putting you within just a 10-minute walk of Hanoi Old Town Night Market and Hoan Kiem Lake. You can grab a bite to eat at the coffee shop/cafe, or indulge in massages, facials, or mani/pedis. Other highlights include a sauna, a terrace, and a garden.

Languages

English

At a glance

DONE

Hotel size

    • 38 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2:00 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • Restaurant
  • Coffee shop
  • Room service (limited hours)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Spa services
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator

Room amenities

Be entertained

  • 30-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 10 treatment rooms. Services include facials, body treatments, and manicures and pedicures.

Dining

Onsite venue - This restaurant specializes in local cuisine and serves breakfast only.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 150000 for adults and VND 150000 for children
  • Airport shuttle service is offered for an extra charge of VND 414000 per vehicle (one-way)
  • Area shuttle service is offered for an extra charge

Renovations and closures

This property is closed from February 2 2023 to December 15 2023 (dates subject to change).
This property will be closed from January 25 2023 to November 17 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Children & extra beds

  • Rollaway beds are available for VND 200000 per night

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.

Also known as

Viola Royal Hotel Hanoi
Viola Royal Hotel
Viola Royal Hanoi
Viola Royal
Viola Royal Hotel & Spa Hotel
Viola Royal Hotel & Spa Hanoi
Viola Royal Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Viola Royal Hotel & Spa currently open?
This property is closed from February 2 2023 to December 15 2023 (dates subject to change).
Does Viola Royal Hotel & Spa offer free cancellation for a full refund?
Yes, Viola Royal Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Viola Royal Hotel & Spa?
Sorry, pets aren't allowed.
Is airport shuttle service offered by Viola Royal Hotel & Spa?
Yes, an airport shuttle is available. The charge is VND 414000 per vehicle one-way.
What are the check-in and check-out times at Viola Royal Hotel & Spa?
You can check in starting at 2:00 PM. Check-out time is noon.
What is there to do at Viola Royal Hotel & Spa and nearby?
Viola Royal Hotel & Spa has a sauna and a garden.
Are there restaurants at or near Viola Royal Hotel & Spa?
Yes, there's an onsite restaurant that offers local cuisine.
What's the area around Viola Royal Hotel & Spa like?
Viola Royal Hotel & Spa is a short 5-minute walk from Hanoi Old Town Night Market and 7 minutes' walk from Hoan Kiem Lake.

Reviews

8.4

Very Good

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Exceptional

super friendly and helpful front desk staffs. located in the middle of old quarter and easy access to transport , shops and foods. few halal restaurant located nearby. super clean hotel. highly recommended
3-night family trip
Verified Expedia guest review

8/10 Very Good

Pros-Clean room with comfortable bed, nice bathroom and excellent shower. Location is also good with a nice breakfast. The bellboy was especially helpful and courteous to us especially when we had a problem. Cons- the room was too small and the window was on the hallway side. Also their credit card machine was broken so we had to pay cash. It would have been nice to notify their guests before checking out so they can be prepared to have the cash.
Mark, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Stefan, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Location very walkable
The location is right in the middle of everything. It was easy to walk to Giang Cafe, Beer Street, the lake, and everything else in Old Quarter. The staff was caring and kind. The breakfast was alright too.
Danielle, 2-night trip
Verified Hotels.com guest review

6/10 Good

Not like the photos. Very run down. My room was very mouldy and smelly. Only cold water from the shower. Breakfast was disappointing. My numerous emails and messages about being picked up from the airport were ignored. Location was excellent though.
2-night trip
Verified Expedia guest review

8/10 Very Good

Good place to stay and good location
Angelo sanchez, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

We Like everything of this hotel. They are amaging.
1-night trip
Verified Expedia guest review

8/10 Very Good

Excellent place to stay!
Very convenient location to immerse yourself in the Vietnamese culture, food and nightlife. The staff were extremely accommodating - willing to help with any task, which made our stay very easy and comfortable! Given the cost, kindness of staff and amenities, it is definitely well worth what you pay.
Lizzie, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Chris, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pleasant Welcome to Hanoi
The reception staffs were exceptionally helpful and friendly. And very welcoming and knowledgeable. They spoke very good English and communicated well.
1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Ngoc, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Would recommend Feels like being in a royal palace. Reception staff is very friendly and helpful, room was clean, big and with very nice design. Buffet breakfast on 6th floor is overlooking the houses around the area and food was good - freshly made omelette available. It was always good to come in to peaceful & cool room from “messy” streets.
2-night trip with friends
Verified Expedia guest review

4/10 Fair

1-night business trip
Verified Orbitz guest review

8/10 Very Good

Great location, lovely staff, good breakfast. However, the rooms need to be modernised with better bathrooms and amenities.
P, 2-night trip
Verified Expedia guest review

8/10 Very Good

4-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

All is well
Staff is friendly, room is nice, hotel location is strategic , eveything is good , 100% recommendation.
HONG, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Strategic location in old quarter, walking distance to major tourist area. The staff are very friendly and helpful especially Ms Amy Nguyen. A worth to stay place in Hanoi Old Quarter.
Brandon, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Warm staff & good service
Staff very nice & helpful. But facilities like toilet door & shower to be improved.
teoh, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely Hotel in Old Quarter, Hanoi
I was pleasantly surprised with Hotel Viola. The staff service was excellent. They took care of every small request with a smile and very promptly. The hotel is located very close to the airport bus No. 86 stop. It is close to the Hoan Kien Lake, Hang Da Market and many of the attractions. Plenty of food choices in the vicinity. It is close to the night market which is there from Friday to Sunday. The breakfast is good as well. The captains are so friendly and help make sure you have everything you need. The staff ensures your safety and comfort. I was warned not to carry out my hand bag as the night markets were on and the moon cake festival celebrations. The lake area was very crowded. They even helped carry my bag and walked me to the bus stop. I am very happy i choose this hotel as it is value for money, clean, safe and excellent service.
Mindy, 4-night trip
Verified Expedia guest review

2/10 Poor

Sold our room to someone else
We booked far in advance for New Year's Eve. When we arrived shortly before midnight we were told there was an issue with the room but when I asked to see the room and they would not show me. They made us stay in a unopened unfinished hostel through the back alley around the corner. The room wasn't even finished being renovated. When I looked it up online I saw that they over sole the hotel earlier that day for new years at a higher rate and basically kicked us out. I understand oversold hotels happens sometimes but they put us in a room that was still being renovated at that time of night with no other options was a nightmare.
Bryan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great location and staff.
Staff were fantastic. Location great just into the old quarter.
Simon, 2-night trip
Verified Ebookers guest review

4/10 Fair

Can’t recommend
Stayed at this hotel for one night and was very glad it was only one night. When we arrived at the hotel at 10 pm they told us the air conditioning unit in the room was broken and they needed to put us in their “sister” hotel down a narrow alley off a side door of the hotel. The “sister” hotel was called the Christina and had been newly renovated they said. Our room smelled strongly of fresh paint and had no furniture or a closet, just the bed. The heating/air conditioning unit did work, fortunately, but the bed was hard as a rock. The best part of the stay was breakfast at the Viola Royal which was more than adequate with eggs to order, an assortment of breads, fruit (albeit a little limited), and coffee or tea. There was no juice to speak of. The staff was very welcoming and accommodating. I can not speak badly of the service. However, the facilities leave something to be desired. With that said, our price per night was only $24 so, as the saying goes, you get what you pay for. That would certainly be true in this case. I can’t really recommend this hotel unless you need a cheap place to stay with an adequate breakfast and don’t plan to stay for more than a night or two at the most.
Colin, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel
Viola hotel is a very nice, clean, and convinient. It's close to every where every in old quarter. The rooms are very fancy and comfortable. Staff are very helpful and always ready to help. We really enjoyed our stay.
shadi , 1-night trip
Verified Expedia guest review