Chelsea Hotel, Toronto, Toronto

The best part of this hotel was the location.

Elevator broke and no one advised us. Room stink and can smell weed on our floor. Constant line at reception, not enough staff. Service charge of $6 to bring us water to the room. Terrible experience: expensive for nothing!

Bedroom needs updating (new curtains, furniture, lamps/lighting needs improvement). Also the bathroom didn’t feel very clean in the bathtub area/floors. Overall, the price of the hotel was decent for 1 night but I would be willing to pay a bit more for something nicer next time.

When we got to the hotel, they upgraded us up to a deluxe, as they had no clean rooms. When we got to the room, there were chips all over the ground and garbage in the closet. They moved us again, and this room was smaller than the one we were in. Cleanliness overall poor. We complained and all they gave us was one free breakfast.

The room was disgusting. There was a lounge chair with something that looked like blood and it had something that had dripped down the sides. The office chair had something on it that was hard dried up food or something. I called front desk immediately to asked to be transferred to a clean room but they said they couldn't do that. I should have asked for a refund but didn't. I am surprised they didn't offer some sort of compensation for what my money paid for. They did come and clean and when I asked if they had bleach to clean what looked like blood, they said they only had the vinegar solution they use. Not sure if that is good enough, if it was hospitals would be using it. Even the bed sheets were placed on inside out. Overall I was uncomfortable staying there but too tired to change hotels. I will email the hotel itself. Never have I stayed at a hotel like this. Also, they really should have offered me something as compensation. This is the reason I decided to write this report, they didn't really care about my comfort.