Chelsea Hotel, Toronto, Toronto

This is our second time staying here with a family. Very friendly staff and awesome pool for kids. We will be back again for sure.

Would definitely consider staying here again, next time I am in Toronto.

Under my reservation there were King or Queen bed rooms: 4th room Yasar Genc name changed to Tolga Onal (since Genc could not make the travel because of visa issues) and Hotels.com did the amendment before group checked in to the hotel but reception staff refused to give the room for half an hour. I was sent to a wrong elevator and wrong room and had to wait 15 minutes to get to my rooms because of elevator occupancy and mechanical problem. after a long journey that was exhausting for us Our room was given from 4th floor with no view, dark and claustrophobic ambiance. Rooms did not have fridges to keep senior family members' medicines. My room was locked from outside and I had hard time to get in and out of my room. My room door had to be destroyed by the hotel personnel in order to get us outside and I waited till 2.00 am on the night of August 16th to 17th to get a new room.

Room door was broken. I was locked inside the room. No room change offered. Unkind and rude front desk staff. Rooms were dark, lower floor, unclean.