4/10 Fair
12 Feb 2025
DON’T STAY HERE if you have to use the pullout bed
My friends and I booked a 2 bedroom room that was advertised for 6 people total (2 beds & 1 sofa bed). The dishes all had a film on them upon touch (clearly not cleaned properly), but otherwise the room was nice and amenities were good too. When it came time to sleep it was a different story. We pulled out the sofa bed for our 5th guest and were astonished at what we saw. There were MUTIPLE hairs all over the mattress, I’m talking of all colours and sizes (obviously accumulated over time from multiple people) all over the mattress and the biggest stain on the mattress as well. It was absolutely disgusting and looked like it has never been cleaned never mind vacuumed. On top of that, the sheets for the sofa bed were also dirty and there was only a duvet cover and pillow with no case or sheets over it. I couldn’t believe how unsanitary it was. Our friend slept on the couch using the hot tub towels as a blanket as that felt like a cleaner option than the sofabed inside. After seeing the state of that bed, it made me question the cleanliness of the other rooms too and I honestly felt gross sleeping in my seemingly clean bed. If we had 2 guests that had to use that sofabed we honestly would have had to change hotels. I don’t know why Basecamp advertises that this room sleeps 6 when the sofabed is in that state. It is very disappointing considering the cost of the room. I’ve stayed at Basecamp resorts in Canmore several times and I know they have better standards than this
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
